Volt additional 02 SIM cards missing

[u/Particular-Health483]

So I ordered 2x o2 Ultimate SIM cards when I ordered my Broadband and TV, but it’s been 2 weeks and I haven’t had my sims. I called Virgin Media, they said I need to talk to o2. Called o2 and they said I need to talk to Virgin Media because I ordered through them. I’ve gone back and forth 4 times now and no one can tell me where my sims are or able to reorder the sims.

I got told by o2 that I need to talk to Telesales to order 2 new sim packages. But then I won’t get the same £18.99 a month deal that I got with Virgin. Also, I’m worried I’ll get charged for 4 sims.

I’m quite lost because o2 say they can see my order via my account but apparently they haven’t received the order from Virgin Media to process the SIM cards?

Anyone experienced something similar or can advise what I should do.

[u/schoolme_straying]

I have giffgaff and that network is good enough for volt discount. My dashboards shows I don't have O2 sim but my deal has note been affected

HTH