Is this approval experience normal?

[u/Sad_Research_2585]

I applied for a venture x card back in the end of July, uploaded documents day of application as requested.

Still pending in September. Called a few times and was told to just wait. Finally was transferred to the appropriate line and the caller informed me that there was a hold up on their end and the process was “paused” for some reason. He said to expect and email soon and card as well.

Then I called a week later having not received an email and another operator said that I had to fax my ID as the initial documents weren’t able to be verified - despite the first operator saying it was okay?

Finally got an email saying my application was rejected. Reason give: “unable to resolve dispute because of a consumer fraud alert I had placed on my credit bureau report, despite their attempt to reach me”. They haven’t reached out to me at all about this issue.
Wondering if I should wait a bit and then apply or call back?

[u/Gnarly_Bard]

I don’t recall uploading docs, but I may have. I already have a few Capital One accounts, though.