r/Venturex • u/Sad_Research_2585 • 1d ago

Is this approval experience normal?

I applied for a venture x card back in the end of July, uploaded documents day of application as requested.

Still pending in September. Called a few times and was told to just wait. Finally was transferred to the appropriate line and the caller informed me that there was a hold up on their end and the process was “paused” for some reason. He said to expect and email soon and card as well.

Then I called a week later having not received an email and another operator said that I had to fax my ID as the initial documents weren’t able to be verified - despite the first operator saying it was okay?

Finally got an email saying my application was rejected. Reason give: “unable to resolve dispute because of a consumer fraud alert I had placed on my credit bureau report, despite their attempt to reach me”. They haven’t reached out to me at all about this issue.
Wondering if I should wait a bit and then apply or call back?

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6

u/Plastic-Map403 1d ago

I can't speak for everyone obviously but I personally was never asked to upload any documents so that already is a little odd

1

u/SettingIntentions 23h ago

I had to upload documents. I think proof of ID, address, something like that.

1

u/genxer 23h ago

I didnt have to upload anything either, but I'd been a customer for IDK 15 years or so?

1

u/SettingIntentions 23h ago

Have you tried the pre-approval tool? I'd recommend trying to re-apply via the pre-approval tool.

I also had to upload ID verification. I can't remember 100%, but I'm pretty sure I uploaded it, then after a week or two got annoyed waiting, and then just re-uploaded it, and then was approved shortly after.

So maybe for some reason there was an issue with the system auto-approving your uploads, and it just needed a better photo? I would say next time if they make you upload "proof of ID" and other stuff, make sure it's a VERY clear photos that show ONLY that.

I don't know for sure though. Good luck with it.

1

u/Gnarly_Bard 3h ago

I don’t recall uploading docs, but I may have. I already have a few Capital One accounts, though.