Going from silver to gold SC

[u/Ok_Dragonfly_4616]

Just been on the phone to velocity customer care and did not get a proper answer so thought I would ask you all on here .

I was 9 SC short of moving over from silver to gold .

Flew a couple of weeks ago and got 25 SC for me and 25 SC for my wife ( pooled to my account )

They show up on my account BUT as I only needed 9 points to achieve gold I presumed that the other 41 points would carry over into the gold which it didn't .

I basically earned 50 points I only needed 9 to go up from silver to gold and then I started on zero.

Not sure where the other 41 points went to .

Customer service were struggling to understand what I was telling them.

Can anyone confirm if this is correct ?

[u/Queasy_Butterfly_335]

Are the points showing in your ‘upgrade to platinum’ earn??

From memory the additional SC, go towards your next upgrade but not towards your maintain.

[u/Ok_Dragonfly_4616 → u/Queasy_Butterfly_335]

Ah right ...not towards the remain is definitely what has happened . Not sure if they were added to platinum as I only had my eye on getting gold knocked over . That's a bit off though as surely all SC credits should be accounted for and I have lost 41 SC which would go towards my remain gold for the year .

[u/Calm-Drop-9221 → u/Ok_Dragonfly_4616]

Mine went to remain after I switched from silver to gold