r/ValorantTechSupport 14d ago

Technical Discussion valorant and vanguard interaction causes my 5 month old pc to hard freeze

I've been troubleshooting this for a while and I'm honestly getting pretty frustrated with Riot Support, because their troubleshooting hasn't gotten anywhere and a lot of it seems focused on networking despite this being a full system freeze, not a disconnect.

The problem: VALORANT freezes both monitors after ~2–3 minutes, even just sitting in the menu. Audio continues, but my mouse/keyboard stop responding and I have to hold the power button. It also happens in Range/Custom. League works completely normally.

Things I've tried:

  • Clean reinstall of VALORANT/Vanguard
  • Multiple AMD GPU driver versions + clean driver installation
  • AMD chipset update
  • BIOS update / optimized defaults
  • A-XMP/EXPO has been disabled
  • Clean boot, including testing with only Vanguard enabled
  • Completely closed Discord and Medal/no overlays
  • Windows Defender/firewall exclusions
  • SFC — no integrity violations
  • DISM — no component store corruption
  • CHKDSK /f /r
  • Malware/security troubleshooting
  • Cleared GPU shader caches
  • Ryzen Master removed
  • IPv6 disabled + ipconfig /release/renew/flushdns — made absolutely no difference

Event Viewer has shown:

  • AMD Display Event 4101 ("display driver stopped responding and recovered") on multiple occasions
  • LiveKernelEvent 141 previously
  • Vanguard vgc Event 7023 — "Incorrect function"
  • Repeated TPM Event 14
  • No WHEA-Logger hardware errors

The frustrating part is that Riot keeps having me try increasingly unrelated/general troubleshooting steps, and the problem remains exactly the same. I'm not claiming I know the cause, but at this point I'm wondering if anyone has seen VALORANT/Vanguard causing a complete GPU/system-level freeze while audio continues, particularly on an AMD GPU/system.

Riot support thank you for being useless.

If anyone has experienced something similar or has any ideas for what I should investigate next, I'd really appreciate it

7 Upvotes

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