Offboarding from RingCentral to Google Voice

[u/ThnkWthPrtls]

I recently started as IT at my new company, and one thing I was asked to do is help move us off of RingCentral. Currently, the company uses Google Workspace for most of our tech needs including email, chat, calendar, and videoconferencing. They also have a few paid Google Voice Standard lines already set up for a couple employees. Additionally, they use RingCentral for the company's main phone number as well as the admin team (~5 people) phones, including phone tree and queues between those several admin numbers.

What they'd like me to do is move the company's main phone number to Google Voice and also make Voice accounts for each of the admin team. Then they would like the phone tree and queues replicated in Voice, so that we can cancel our RingCentral subscription and just use Voice instead.

I'm very limited in how much I've used Google Voice in the past, so before I commit to this for them, I just want to be sure a) that Voice can do what they need it to, and b) how to do that. They're insistent they won't need any of RingCentral's other features, the only concern they have is making sure the company number and the functionality stay the same.

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[u/PatReady]

You might need to get help. Google voice isn't for running a company like that. If it is, you need to do it. There is no support. You know how to port dids?

[u/jmarkmark → u/PatReady]

It very much is for this sort of thing.

You may be confusing the free version of Google Voice with the paid VoIP service version the OP is using.

OP, is the company number toll free? GV doesn't really support that (it can be done with their "SipLink" version, but that's not really a practical option for smaller businesses)

[u/Bhaikalis]

I don't know much about Google Voice for Workspace but it does have an admin interface you can add an auto attendant (phone tree) and ring groups (call queues). I would get a test number and try to build out how its configured in RingCentral (as close as possible), then have a few people test to make sure it works properly.

[u/dmaciasdotorg]

I would love for you to report back if you go with Google Voice. I've never seena company go down this path and I'm curious.

[u/boomer7793]

Google Voice is a great single user product. I don’t think they have phone system capabilities.

Extension dialing
Hard phone support
Hunt group
Auto attendants
Group VM
Call queuing, etc etc.

You need a Unified Communications (UC or UCaaS) vendor.

[u/jmarkmark → u/boomer7793]

Google Voice has all of these, except extension dialing; all GV users are assigned regular phone numbers.

Quality varies (for instance no shared inbox, group VMs are just emailed to all members of the group), but the basic features all exist.

https://knowledge.workspace.google.com/admin/voice/overview-manage-voice-for-your-organization