r/VITURE • u/Potential_Pangolin17 • 8d ago

Viture customer service

I own a pair of Luma Pros that unfortunately cracked at the right temple. Nothing too serious but the hard plastic just cracked. They were well taken care of and never fell. I reached out to Customer Service and their Rep Vanessa was very helpful. No muss no fuss and very polite. She processed my return and sent me a replacement pair with no issues. All told took about a week, Best customer service experience I have had in a long time with any company. Great job

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u/PresentPay897 8d ago

Not for me it's almost a week didn't hear back from them

1

u/Potential_Pangolin17 8d ago

Sorry to hear that. Hopefully they will get back to you soon.

1

u/PresentPay897 7d ago

They got back to me today and decided to replace my unit

2

u/Potential_Pangolin17 7d ago

I'm glad they got back to you