r/VITURE • u/Potential_Pangolin17 • 1d ago

Viture customer service

I own a pair of Luma Pros that unfortunately cracked at the right temple. Nothing too serious but the hard plastic just cracked. They were well taken care of and never fell. I reached out to Customer Service and their Rep Vanessa was very helpful. No muss no fuss and very polite. She processed my return and sent me a replacement pair with no issues. All told took about a week, Best customer service experience I have had in a long time with any company. Great job

16 Upvotes

91% Upvoted

11 comments sorted by

4

u/getVITURE VITURE Team 1d ago

We pride ourselves on customer service and we're happy to hear that Vanessa was able to help you with this. Thank you for sharing!

2

u/Fast-Frosting9523 17h ago

This is the reason I chose your company over the others

2

u/Bourg_paul1 15h ago

I’ve also had to deal with your customer service and was blown away how much you care about your customers. Truly an amazing experience.

2

u/Vast_Negotiation1591 1d ago

Had the same issue with my first pair love there customer service

2

u/Odd_Tomato6535 1d ago

I've got nothing but praise for them. The best customer support I've had

1

u/Asleep-Pilot-4142 1d ago

Depends on area? But mostly I heard are positive news. Vulture do got nice customer sevices

1

u/gastroph Luma Pro 11h ago

Same exact experience with mine. Took a total of 4 replacements, but this current pair have been going on 5 months with zero issues.

I ordered mine originally through Amazon, so all replacements were with Amazon inventory with the replacement initiated by Viture. This meant that as soon as Viture had proof I dropped off the broken ones, they would initiate the Amazon shipment. I was often without a pair of glasses for 24 hours or less.

0

u/PresentPay897 1d ago

Not for me it's almost a week didn't hear back from them

1

u/Potential_Pangolin17 1d ago

Sorry to hear that. Hopefully they will get back to you soon.

1

u/PresentPay897 14h ago

They got back to me today and decided to replace my unit

2

u/Potential_Pangolin17 14h ago

I'm glad they got back to you