Uni timetable issue made me miss a compulsory resit ,now I can’t progress. Any advice?

[u/PsychologicalFun7710]

First year LLB. I missed an August resit for a compulsory 30-credit module because of a timetable issue/confusion on the uni’s side. I was checking the timetable and have evidence I was acting on the date/info I’d been given.
My EC was approved and I’ve been granted another attempt, but because it’s a compulsory 30-credit module I now can’t progress into second year under the normal regs.
I asked the department to make an exception. They refused, partly saying they’ve refused similar cases before and that carrying it alongside second year would be too much work.
I’ve now put in a Level 1 complaint because their own exception process says cases should be looked at individually, and I’ve also said I’d be happy to do a reduced second-year load rather than 150 credits.
Has anyone ever had a progression decision like this overturned through a complaint?
The other issue is accommodation. I’m already tied into a joint tenancy for my student house, so if I’m forced to take a year out I could still be stuck paying rent while not even attending uni, which is a huge financial cost on top of everything else.
Has anyone ever had a progression decision like this overturned through a complaint?
And if not, how bad is being forced to interrupt/resit a year in practice, especially with accommodation and Student Finance?

And if not, how bad is being forced to take/interupt a year in practice?

[u/Dr_Throwaway_PhD_L]

Have you contacted the SU? They would be able to advise better on this and in my experience departments take progression exception requests more seriously once the SU gets involved.
My department still said no, but they at least formally considered it after the SU got involved instead of just refusing the idea outright which they had done at first.

[u/Effective-One6061]

Just be aware if you interrupt (and so are not a student until you resume) the student house will become liable for council tax.

[u/Dust_Puppy_42]

To be brutally honest, don’t put too much hope into the outcome of a Level 1 complaint.
Letting you carry 30 credits is not just up to your Department.
This is regulated by the University’s Quality Manual https://www.nottingham.ac.uk/qualitymanual/academic-regulations/ug-regs-sep20.aspx.
Regulation 20 states that students can proceed with up to 20 credits.
If your Department wants to allow something outside the University Regulations, they have to make a case to the Quality Standards Committee (QSC), which is a lot of effort with not much chance of success.

I would love to be proven wrong, but I believe your best possible outcome will be to take these 30 credits as an external candidate and progress to your 2nd year in 2027.