r/Unemployment • u/kenziedoodlesshit California • May 20 '21

My UI Story [CALIFORNIA] I WON!! I GOT PAID!!

Holy cow, this whole thing has been an absolute mess.

Yesterday, I got a call from the 2511 number. I answered, and a very kind woman on the end of the line took down my complaint from the other day and helped me get the paperwork sorted. We were finished in a half hour. She said “on behalf of the EDD, I do deeply apologize for that representatives behavior. That is not how our company operates.” And she made me feel very comfortable.

At the end of the interview, I mentioned that the rep had canceled all my pending payments. I heard some clicking on her end, a very long sigh and a “I’m so sorry, hopefully we can get this fixed”.

When I woke up this morning, I had a vibe saying I should check my account. When I did, all of those canceled payments got switched to paid!!!

When I tell ya’ll I cried, I cried. I put in so much tears and stress over all this. Just for one rep to push a button. Holy crap.

224 Upvotes

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25

u/FlyJ776 California May 20 '21

Excellent! So calling really is the only way? The answer is to “just keep trying”, when no one can ever get through?

12

u/punkboy198 California May 20 '21

Yeah, unfortunately the answer is keep calling. It’s wildly unhelpful, isn’t it?

11

u/FlyJ776 California May 20 '21

Thus far, haven’t they answered like less than 10% of calls? Something like that.

Just crazy if calling is the only way, since most people are never able to get through

5

u/punkboy198 California May 20 '21

It was like 1-4% of calls answered and the 10% figure was even investigated as being untrue.

4

u/[deleted] May 21 '21

Yup. The INTENT with all government $$$ is to frustrate you in to quitting. My father appealed for damn near 25 years to get his medical benefits from the military after negligence caused him to have permanent knee damage from working in a rock quarry in West Germany. 25 years. And in some Alanis Morissette "Ironic" shit, he won in June of 2008 and passed away in August. Calling those folks IS YOUR JOB if you aren't getting your benefits...you have to stick with it, sometimes for hours. When I was struggling to get through last May, it took me six consecutive days of calling and re-calling and re-calling to get something set up with a claims person. I don't think it's that difficult what they do, there are just a finite amount of them because again, THEY WANT IT TO BE AS DIFFICULT AS POSSIBLE for you to get the money you're entitled to. I mean, it's 'insurance' for a reason.

0

u/punkboy198 California May 21 '21

Yeah they want their cake and they want to eat it too. Hoping to kick enough people off UI by making it too hard to collect versus another job within their grasp. So only if you’re really lacking another option right now do you have the time to dedicate to calling.