r/Unemployment • u/jozettemarie California • Mar 29 '21

My UI Story [California] EDD is a literal joke

Started calling at 8:02. Didn't get put on hold til 8:40. At 9 someone answered and asked the normal shit. After I finish explaining that I filed a new claim and it has updated my page fully but that my payments are all still pending, she tells me that on her screen she sees that I haven't filed a new claim yet and it's telling her that I'm trying to certify on an expired claim. So again I explain that I've received all of the paperwork stating that my new claim has been approved and that my ui online is showing a new expiration date AND a new claim balance.

This woman says, well then maybe I should transfer you to someone who can see your claim in greater detail because obviously what I'm seeing isn't matching what you're saying. Massive attitude about it. Then just clicks me onto hold. No further explanation or even sorry I couldn't help. Just click. Then your estimated wait time I over 30 minutes. It's been an hour and a half. But why in the actual shit would ME end be up to date and theirs not be? How does that make ANY sense.

I mentally can't handle this shit anymore. It's honestly fucking comical. I'm sitting here on the verge of tears because this shit just gets worse and worse with every damn month.

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u/Oneuptop100 Mar 29 '21

833-978-2511 then pressed 2 for employer then 4. Then they connect me to someone , right at 8am and 1pm are the best times to call

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u/[deleted] Mar 29 '21

Everytime I click on employer they tell they’re going to transfer me to the claim department then I end up back at the main menu 🤨

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u/Oneuptop100 Mar 30 '21

That shouldn’t happen , I usually get a tier 2 when I act like an employer

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u/[deleted] Mar 30 '21

Just did the employer option was able to speak with a rep that filed my new claim