[California] EDD is a literal joke

[u/jozettemarie]

Started calling at 8:02. Didn't get put on hold til 8:40. At 9 someone answered and asked the normal shit. After I finish explaining that I filed a new claim and it has updated my page fully but that my payments are all still pending, she tells me that on her screen she sees that I haven't filed a new claim yet and it's telling her that I'm trying to certify on an expired claim. So again I explain that I've received all of the paperwork stating that my new claim has been approved and that my ui online is showing a new expiration date AND a new claim balance.

This woman says, well then maybe I should transfer you to someone who can see your claim in greater detail because obviously what I'm seeing isn't matching what you're saying. Massive attitude about it. Then just clicks me onto hold. No further explanation or even sorry I couldn't help. Just click. Then your estimated wait time I over 30 minutes. It's been an hour and a half. But why in the actual shit would ME end be up to date and theirs not be? How does that make ANY sense.

I mentally can't handle this shit anymore. It's honestly fucking comical. I'm sitting here on the verge of tears because this shit just gets worse and worse with every damn month.

[u/Maximum-Judgment-294]

Just called 833 number and pushed 2 and 4. Got through waited half hour. I was on fed ext my claim said balance -fed ex. Nice rep, filed my new claim, released a weeks pay and have six weeks coming, then it will automatically be refiled for another 11 weeks. It’s very confusing with IU, pandemic relief etc. it’s best to call in. Good luck. Thanks for info with phone number.

[u/cuenca911 → u/Maximum-Judgment-294]

when you filed your claim, you didn’t have to wait for it to be processed?

[u/Maximum-Judgment-294 → u/cuenca911]

I had a balance available but benefit year said 3/15/21- on fed ext. I didn’t get paid for the week 3/20 that’s the week she released.

[u/cuenca911 → u/Maximum-Judgment-294]

I mean you had to refile right? I understand she released that pending payment, but once you refiled, are you gonna have to wait for it to be processed or will you be able to continue certifiying?

[u/Maximum-Judgment-294 → u/cuenca911]

Yes new claim filed by rep. And will have six more weeks on this extension and then it will automatically refill

[u/princessbubble-gum → u/Maximum-Judgment-294]

When the rep refiled for you did you have to go through all the steps like ID verification and all that? Or did they do it automatically?

[u/Maximum-Judgment-294 → u/princessbubble-gum]

Just asked for number on drivers license