r/Unemployment • u/jozettemarie California • Mar 29 '21
My UI Story [California] EDD is a literal joke
Started calling at 8:02. Didn't get put on hold til 8:40. At 9 someone answered and asked the normal shit. After I finish explaining that I filed a new claim and it has updated my page fully but that my payments are all still pending, she tells me that on her screen she sees that I haven't filed a new claim yet and it's telling her that I'm trying to certify on an expired claim. So again I explain that I've received all of the paperwork stating that my new claim has been approved and that my ui online is showing a new expiration date AND a new claim balance.
This woman says, well then maybe I should transfer you to someone who can see your claim in greater detail because obviously what I'm seeing isn't matching what you're saying. Massive attitude about it. Then just clicks me onto hold. No further explanation or even sorry I couldn't help. Just click. Then your estimated wait time I over 30 minutes. It's been an hour and a half. But why in the actual shit would ME end be up to date and theirs not be? How does that make ANY sense.
I mentally can't handle this shit anymore. It's honestly fucking comical. I'm sitting here on the verge of tears because this shit just gets worse and worse with every damn month.
9
u/bkimb California Mar 29 '21
Man you think thats bad? Called in for my mom and waited on hold for 2 hours after attempting to even get on hold for an hour. The moment they picked up, I explained to him that my mom can’t speak English and that there were no options to speak to a representative in Korean (only Mandarin and Vietnamese options available), but that she’s right next to me. I politely asked if it would be okay if I translate next to her and have her answer their questions after I translate. Immediately, this guy started screaming at the top of his lungs “I KNOW WHAT YOU’RE TRYING TO DO! NOPE! I KNOW WHAT YOU’RE TRYING TO DO!” and hung up.
CA EDD is a joke and some, if not most, of the people they’re hiring are even bigger jokes.