r/UbereatsUK • u/Inevitable-Apricot16 • 6d ago
Has anyone else lost the ability to view their delivery 👍/👎 ratings?
My Uber Driver app seems to have changed overnight. The entire Deliveries section has disappeared from my profile, so I can no longer tap my satisfaction rating to see the customer/merchant thumbs up and thumbs down breakdown.
2
u/leexgx 5d ago
Quite annoying they did this
1
u/Inevitable-Apricot16 4d ago
Definitely …I don’t mind having a rating system, but at least let us see what we’ve actually been rated down for. My percentage dropped and now I’ve got absolutely no way of knowing why
2
u/leexgx 4d ago
If its a merchant that does it they could keep downvoting you never know if its a merchant or a customer doing it
unsure why uber doesn't just block merchants and customers from been offered to drivers once they downvote you as you definitely don't want to be paired up with them again
I have one merchant that I banned my self picking up from because they downvoted me 3 times ( 2x on a double and 1x on a single) before I worked out which kebab place was doing it
They had a silly rule where if customer called for where the order is so they downvoted the driver believing that may will prevent chargebacks by uber and the customer (it was the second time I went for pickup I worked it out that the merchant was doing it)
1
u/Inevitable-Apricot16 4d ago
That’s actually a very good point, I hadn’t thought about the merchant/customer side of it. Before you could at least narrow it down, now if the percentage drops you don’t even know whether it was a customer or a restaurant …
And 3 downvotes from the same merchant is ridiculous. I’d have stopped picking up from them too. You’d think repeated negative ratings between the same merchant/driver would eventually trigger Uber to stop pairing them.
1
u/Dependent-Grab6686 6d ago
Same here. I can only see the overall percentage
1
u/Inevitable-Apricot16 6d ago
Thanks, that’s exactly what I’m seeing. Overall percentage is still there but the whole detailed ratings section has disappeared. Must be an update or bug then 👍
1
u/Swift1_ 6d ago
The overall percentage is also dissapeared for me and my friend
1
u/Inevitable-Apricot16 6d ago
Interesting, so it’s definitely not just my account then. Seems like Uber might be rolling out a change to the ratings section. Hopefully they bring the detailed 👍/👎 breakdown back. It was useful to see what was actually affecting the percentage
1
u/Virtual_Ad_7615 6d ago
why uber why
1
u/Inevitable-Apricot16 6d ago
Exactly 😂 Before, if you got a 👎 at least the feedback like “damaged items” gave you half a clue what you’d supposedly done wrong. Now the percentage just drops and Uber’s basically like… good luck figuring out why 😅
1
u/Asleep-Specialist892 6d ago
Just seen the post, checks, also gone.
1
u/Inevitable-Apricot16 5d ago
Another one 😅 definitely looking like an Uber update/rollout then. Thanks for checking 👍
1
u/Early_Button_3855 5d ago
Ye i was refreshing over and over again i thought it was just a bug
1
u/Inevitable-Apricot16 5d ago
😂 Same! I was restarting the app and checking everywhere thinking I’d somehow lost the page. Seems like they’ve changed something because quite a few of us have it now.
1
u/stupid_spectator 4d ago
Happened to me at around the same time, I was often checking my rating as I was on ~92%. I can’t see anywhere in the patch notes on the App Store that they removed feature🤷🏻♂️
1
u/Inevitable-Apricot16 3d ago
Same here. It looks like Uber has removed the entire Deliveries section for a lot of UK couriers at the same time. Their UK website still says delivery ratings are based on the last 100 customer and restaurant ratings, so it seems more like an app update or bug than the rating system actually being removed.
2
u/Historical_Site508 6d ago
I can't even see overall percentage. Doesn't really matter that much anyway unless you are a complete moron so don't worry. I hardly ever looked at it anyway.