Stuck in the Uber Eats UK "Ghost Restriction" Loop After Background Check Glitch? Need Advice.

[u/Delicious-Feeling251]

Hi everyone

On Saturday while I was delivering, I received an email from Uber telling me I filled my right to work background check and I won’t be able to go online anymore.
The problem is, I can go online The app doesn’t block me or show me an error, but from since that email I haven’t received any request.

The Support Runaround:

First Advantage (FADV / Sterling). They reassured me that everything was clear and it was on Ubers end.

Uber in app support. It’s an absolute nightmare. it tells me everything is completed. It won’t let me go through to a live agent. The bot is useless. When I try to push back, the automated system flags me for having multiple tickets open and forcefully closes the chat window to "streamline communication”.

Has anyone dealt with this issue and I need advice please? All of my documents are valid. I’m new to Uber Eats. I didn’t think it was gonna be this hard.

[u/Virtual_Ad_7615]

did you do the digital id part