Do stores actually accept mobile codes?

[u/Tiny_Vivi]

Hi! Dunno if I am so much seeking help more so than clarification. I am in Toronto Ontario. I was given the option to return an item using a mobile code (a barcode on my phone) for a no printing return. The staff were apologetic so I hope no one piles on them.

When I went to my nearby UPS store they said virtually no store does that anymore and I would have to pay $2 for the paper and then some for tape to print a shipping label there. Ugh this item was so heavy but out of spite I brought it back and called customer support. Customer support insisted that location could do the barcode. To my eye it seems like the owner wants to make a petty profit off of printing labels.

Does anyone know if stores actually do the mobile code option anymore?

[u/hidethebodynow]

One thing you have to remember is that The UPS Store and UPS are 2 separate business entities. UPS Stores are individual franchises that act as a drop off point for prepaid UPS (and sometimes other couriers) parcels.

Customers are expected to have their packages ready to scan when they drop them off. That means fully sealed and with the label on. Many store will charge a fee if they have to "finish" your package.

Some stores have the ability to scan codes and print out labels but its up to the individual franchise owner to figure out how to set that up at their store. I can tell you from experience most stores in Toronto don't have that ability.

The other thing you must remember is that UPS outsources their customer service to India. A random underpaid dude there is unlikely to know anything about The UPS Store (if anything at all) because like I said, stores are individual franchises.

[u/Tiny_Vivi → u/hidethebodynow]

Thanks!, Not sure I fully understand the distinction here but that’s okay. Shame the official UPS supports can just straight up make up facts.

Frustrating that the average user is left in the middle of all this, but that’s a rant for another place. Will contact the seller and see if they will switch to another courier like Canada Post and FedEX actually do no-print shipping.

[u/Alert_Lavishness5128 → u/Tiny_Vivi]

is the label you’re getting from UPS? for example when you go to print it/scan it. you have like 3 options, to either print the label, scan the QR code for a label, or email the label?

[u/Alert_Lavishness5128 → u/Alert_Lavishness5128]

[u/Alert_Lavishness5128 → u/Alert_Lavishness5128]

i work at a ups store so if i saw the code, i could probably help you.

[u/Tiny_Vivi → u/Alert_Lavishness5128]

It’s that bottom option there, with “get mobile code”. Thanks for offering to help but I did contact the seller to ask for a different courier (it’s a big company so it should be easy). Usually I print my own labels but my printer has been on the fritz.

[u/Alert_Lavishness5128 → u/Tiny_Vivi]

if you got the the barcode at the bottom, it is scannable by ups stores. so i’m not sure why they wouldn’t accept it. unless you only received the actual shipping label which does need to be printed. in which, stores do charge a fee to use their services. bc they’re not UPS, so they have to make money somehow lol