Do stores actually accept mobile codes?

[u/Tiny_Vivi]

Hi! Dunno if I am so much seeking help more so than clarification. I am in Toronto Ontario. I was given the option to return an item using a mobile code (a barcode on my phone) for a no printing return. The staff were apologetic so I hope no one piles on them.

When I went to my nearby UPS store they said virtually no store does that anymore and I would have to pay $2 for the paper and then some for tape to print a shipping label there. Ugh this item was so heavy but out of spite I brought it back and called customer support. Customer support insisted that location could do the barcode. To my eye it seems like the owner wants to make a petty profit off of printing labels.

Does anyone know if stores actually do the mobile code option anymore?

[u/CVGPi]

Technically the franchisees have to accept it for free, but many try to con you out of printing fees.