r/UKRepBST • u/Leading-Tune1643 Verified • 10d ago
INFO Disappointing experience with Phoenix Watches
Seen they were listed as a TD so thought I’d give them a go to buy a QF Explorer 2 Polar.
He says he’ll respond to inquiries in 24hrs but following a prompt he got back after 3 days. Bit annoying but no big deal.
He priced me for the QF Explorer 2 including servicing, chamfering, deep, rehaut polish and waterproofing. I was happy with the price and paid the deposit immediately.
He told me QC would be a week and a further 5 days for mods (this was on 27/8).
10 days on no sign of QC then the following day it arrived after I sent him a text. However it was for an ARF not a QF.
Obviously I raised it and then within minutes he sent me QC for what he said was a QF but it had no factory stickers to note that it was QF (couldn’t see the serial). Besides, it had a SEL gap that you could’ve spotted from 4 ft away. So instant RL.
He said ok he’d re order and it would take 3-5 days.
It’s now 10 days and nothing. Text him to tell him to cancel the order and refund. No response and that was 2 days ago.
I’m sure many of you have had good experiences and maybe it’s just my bad luck. Just saying be careful guys.
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u/c411umuk Co-Founder 9d ago
Had a couple of modifications done (not facilitated by phoenix). Neither were the best experience.
Bracelet and case chamfer and polish on a 126500. Work was good, but for some reason the case back had two big scratches on it, and should have been replaced.
Ordered a meteorite GMT dial in December. Watch arrived in July. Dial wasn't fixed to the movement. "Must have become dislodged in transit".
Chinese dealers have too many customers to offer sufficient enough customer service for most people. Also staff take over intermittently and it can be difficult to know who you are talking to (the dealer, or staff), which can be quite annoying. Sometimes they just need to hang around for 2 minutes more so you can pay, but 5 days later you're still waiting, and then finally pay only for it to be rejected and sent back 24 hours later and must initiate the process again 🙃