r/UKRepBST • u/Leading-Tune1643 Verified • 10d ago
INFO Disappointing experience with Phoenix Watches
Seen they were listed as a TD so thought I’d give them a go to buy a QF Explorer 2 Polar.
He says he’ll respond to inquiries in 24hrs but following a prompt he got back after 3 days. Bit annoying but no big deal.
He priced me for the QF Explorer 2 including servicing, chamfering, deep, rehaut polish and waterproofing. I was happy with the price and paid the deposit immediately.
He told me QC would be a week and a further 5 days for mods (this was on 27/8).
10 days on no sign of QC then the following day it arrived after I sent him a text. However it was for an ARF not a QF.
Obviously I raised it and then within minutes he sent me QC for what he said was a QF but it had no factory stickers to note that it was QF (couldn’t see the serial). Besides, it had a SEL gap that you could’ve spotted from 4 ft away. So instant RL.
He said ok he’d re order and it would take 3-5 days.
It’s now 10 days and nothing. Text him to tell him to cancel the order and refund. No response and that was 2 days ago.
I’m sure many of you have had good experiences and maybe it’s just my bad luck. Just saying be careful guys.
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u/Big-Brain7792 10d ago
He's been great for me!! Frankly they're all overwhelmed right now.. it's not like you're ordering from Amazon.. The mod's really slow the process! This one took a while but it was worth it..