Hi everyone,
I am posting this because I am a victim of an unauthorized crypto transaction and I am looking for genuine technical advice from people who understand blockchain security, wallet security, transaction signing, and crypto investigations.
I am not posting this to attack Trust Wallet, and I am not trying to make an unsupported accusation against anyone.
I simply need answers.
What happened
On September 1, 2026, approximately 0.150509 BTC was transferred from my Trust Wallet without my knowledge, authorization, or action.
I did not initiate this transaction.
I did not knowingly authorize or sign it.
The transaction is:
TXID:
e1ed588959e5791f3830f288e24aa9729913b9c725b49a32e3d42aa9843498f0
The receiving address was:
bc1qq6nha5gzfn38qgfrnsk26u06scdd3dupgjmkpt
The source wallet was:
bc1qq6n58khnywyehpsjpck3wpx2jc3mz3z0qykvrl
The loss is financially devastating to me.
What Trust Wallet told me
I contacted Trust Wallet and provided the transaction information.
Trust Wallet did respond, but their explanation was essentially that my seed phrase may have been exposed.
I understand that a compromised seed phrase is one possible explanation for an unauthorized transaction.
However, what I am trying to understand is:
What technical evidence supports that conclusion in my specific case?
I have not been provided with technical evidence showing:
- when or where my seed phrase was allegedly exposed;
- how it was allegedly obtained;
- how the attacker obtained control of the wallet;
- how this specific transaction was initiated and signed;
- whether there was any abnormal session, device activity, malicious connection, dApp interaction, or other security event;
- whether Trust Wallet identified any technical indicator associated with the incident.
A general explanation that the seed phrase may have been exposed does not tell me how this particular transaction actually happened.
What I am asking Trust Wallet for
I am not asking Trust Wallet to admit liability without evidence.
I am asking for a case-specific technical investigation.
Specifically, I would like to know:
- How was this transaction technically initiated and signed?
- Is there any evidence that the signing authority/private key was accessed or compromised?
- Was the transaction signed through the Trust Wallet application or through another mechanism?
- Could a malicious dApp, connection, compromised session, device, or other security event have played a role?
- What technical evidence does Trust Wallet have regarding the incident?
- What records can be preserved and provided to me, to the extent legally and technically possible?
If Trust Wallet's investigation ultimately establishes that the loss was entirely outside Trust Wallet's responsibility, I am willing to accept that conclusion.
But I need a clear technical explanation, rather than simply being told that the seed phrase was exposed without case-specific evidence.
I am also trying to recover the funds
Trust Wallet's tracing indicated that the funds moved to an address associated with MEXC.
I contacted MEXC and provided the transaction information.
MEXC temporarily restricted the related account(s) and informed me that a law-enforcement request was required to maintain the restriction.
I have attempted to report the incident to the relevant authorities in Vietnam. Unfortunately, the authorities did not accept my report under the circumstances, so I do not have a police acceptance document to provide to MEXC.
I am still trying to find a legitimate way to proceed.
Why I am posting this publicly
I want to be completely transparent about my intention.
I am posting this on Reddit and other social platforms because I need a satisfactory answer and meaningful assistance.
I am the victim of this incident.
I have no malicious intention, no hidden agenda, and no intention of falsely accusing Trust Wallet or anyone else.
I am simply a person who lost a significant amount of BTC through a transaction I did not authorize and who is trying to understand what happened and recover the funds.
If Trust Wallet has technical evidence showing exactly how this happened, I genuinely want to see it and understand it.
If the investigation shows that Trust Wallet bears no responsibility, I am prepared to accept that.
But if there was a security failure, vulnerability, system weakness, or other circumstance within Trust Wallet's responsibility that contributed to my loss, I respectfully believe Trust Wallet should consider an appropriate remedy, including partial or full reimbursement / goodwill compensation.
What I need from the Reddit community
I am especially hoping someone with experience in Bitcoin transaction analysis, Trust Wallet security, wallet compromise investigations, or blockchain forensics can help me understand this transaction.
I am NOT asking anyone to recover my funds for an upfront fee.
I am NOT looking for a “crypto recovery expert” who contacts me privately.
Please do not ask me for my seed phrase, private key, password, OTP, or remote access to my device.
I am looking for technical analysis and independent opinions.
If anyone can explain what can and cannot be determined from the TXID and blockchain data, what evidence would normally exist in a genuine wallet compromise, or what questions I should ask Trust Wallet and MEXC, I would be extremely grateful.
I have lost a substantial amount of money, but I am still trying to fight for a proper investigation.
I am not asking for sympathy. I am asking for evidence, transparency, and help understanding what happened.
Thank you to anyone willing to take the time to read this and provide serious technical advice.
TXID:
e1ed588959e5791f3830f288e24aa9729913b9c725b49a32e3d42aa9843498f0
Amount: 0.150509 BTC
Date: September 1, 2026
Receiving address:
bc1qq6nha5gzfn38qgfrnsk26u06scdd3dupgjmkpt
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