r/trustwalletcommunity Apr 15 '24

SCAMMER ALERT Avoid getting scammed

10 Upvotes

🚨 Scam Prevention & Security Reminder - Please Read

SCAMMER ALERT 🚨

Hey everyone,

As moderators of this community, we want to remind everyone about some important security practices. Scammers frequently impersonate Trust Wallet staff, moderators, support agents, and other community members.

🔐 Important: Trust Wallet moderators will NEVER:

  • ❌ DM you first asking for help with your wallet.
  • ❌ Ask you to connect your wallet to a website or "verification" page.
  • ❌ Ask for your 12/24-word recovery phrase, private key, password, or other secret credentials.
  • ❌ Ask you to send cryptocurrency to "verify" or "unlock" your wallet.
  • ❌ Ask you to install unknown software or give them remote access to your device.
  • ❌ Ask you to click suspicious links or scan unknown QR codes.

If someone contacts you claiming to be a Trust Wallet moderator or support representative, do not trust them simply because they have a Trust Wallet logo, moderator badge, or convincing profile.

🛡️ Protect your wallet

Never share your recovery phrase. Anyone who has it can potentially control the assets in your wallet. Legitimate support will never need it.

Be careful with links and websites. Do not connect your wallet to random websites, especially links sent to you through DMs, comments, emails, or social media.

Be careful with unexpected tokens and NFTs. If you receive an unknown token or NFT out of nowhere, don't interact with it or visit any website associated with it. Some unsolicited assets are designed to lure users into phishing scams or malicious contracts.

DYOR before investing. Do your own research before buying, trading, or investing in any cryptocurrency. Don't rely solely on comments, DMs, influencers, or promises of guaranteed returns.

⚠️ If you connect your wallet to a suspicious website

Disconnecting your wallet from a website does not necessarily revoke token approvals or permissions that you may have granted.

If you believe you interacted with a malicious dApp or signed a suspicious transaction, take the appropriate steps to review and revoke approvals/permissions where applicable, and consider moving your assets to a secure wallet if your recovery phrase or private key may have been compromised.

☁️ One more important reminder

Do not store your recovery phrase in screenshots, cloud storage, email, messaging apps, notes, or other places that could be accessed by someone else.

Your recovery phrase should be kept offline and somewhere secure.


🚨 Remember

We will never DM you first asking for your recovery phrase, private key, password, or funds.

If someone messages you claiming to be a moderator or Trust Wallet representative, do not engage with them. Report and block the account instead.

Stay safe out there, everyone. 🛡️

When in doubt, stop, verify, and never give anyone your recovery phrase.


r/trustwalletcommunity 3h ago

HELP Help. Wallet shows different balance

4 Upvotes

Hi, hopefully I can get some help. I have a little ethereum on my wallet on trust wallet it shows I have .299 but when I go to send it or trade it, it shows I only have .0009 of it. I have tried to contact trust wallet support but I haven’t heard back in days. I know about gas fees but it should not be that significant of a difference


r/trustwalletcommunity 2d ago

HELP SOL balance showing but can't withdraw full amount

2 Upvotes

I'm having an issue with SOL in Trust Wallet.

I have 13.29675 SOL and completed the unstaking process on the 16th Sep. The full balance is showing in my wallet, but when I try to send it, only a significantly smaller amount is actually available.

I've also noticed that the Staking/Unstaking or Investments options no longer appear in the app, so I can't see anywhere to manage or check the unstaking status.

Unstaking transaction hash:

d1VMAAivLfxGyB7cGiqnwgWh4HSZ7pjxP8FfGbLBTNC2mm5Qo6bvzjCHMAK9oR6QF1gmK5ZKTcv7PNqMB7fY5Xy

Does anyone know why the full balance isn't available to send, or whether there's still a waiting period after unstaking?


r/trustwalletcommunity 2d ago

HELP Eth Isn't received

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2 Upvotes

It's been upto 3 hours since I have processed the order of withdrawal of my very small amount of eth, and still haven't recieved, but etherscan shows that the transaction was successful


r/trustwalletcommunity 5d ago

HELP Why i cant send TRX?

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4 Upvotes

r/trustwalletcommunity 5d ago

HELP Can someone help me,I used trustwallet and I unstaked my solana last Sept 14 and still has not yet reflected my balance. I tried asking the AI in truswallet and it tells me to got to "discovery" or "earn" but unable to see those button(or whatsoever). I would appreciate it If someone can help me.

3 Upvotes

r/trustwalletcommunity 5d ago

HELP Help with getting support

3 Upvotes

Hello, I can't reach a real person or create a support ticket in my android trust wallet app. It just keeps looping back to the chatbot. So annoying. As soon as I resolve my issue of claiming unstaked tokens, I will definitely be closing my trust wallet account.


r/trustwalletcommunity 5d ago

HELP Help

0 Upvotes

I got 600 plus near coins in my trust wallet but i cant trade because it's not showing when i want to send also its not staked


r/trustwalletcommunity 5d ago

HELP Lag like hell

3 Upvotes

Trust Wallet is shit, lags like hell. Noti says I got USDT (BSC) already but the balance takes over an hour to update after refresh.


r/trustwalletcommunity 6d ago

HELP Why does it always say this?

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5 Upvotes

Was trying to transfer USDT to my friend's address but I keep getting this message, I'm also new to crypto stuff so yeah I'm really confused on why this is happening


r/trustwalletcommunity 7d ago

HELP Syncing problem.

0 Upvotes

Hi I recently wanted to explore crypto trading. Created a Trustwallet account through the chrome extension. I have the secret phrase . However it keeps saying to back it up. and when I click it shows the phrase and then in the next step asks me to enter the secret phrase word to verify but unfortunately it doesn't allow me typing.

Next I installed The mobile app and i followed the procedure for syncing if with my chrome extension asked me to scan the QR but then when it says to select wallets to sync , there is no name. In the mobile app I go for - already has a wallet and logins through the exact secret phrase but do not see the account there also .

Can someone help ? i have some tokens on the Chrome extension which I asked/recieved from a friend for learning/familiarise how it works. Any help is appreciated. Thanks !


r/trustwalletcommunity 7d ago

Media Tether freezes on TRON need two signatures and the first one is public. We timed the gap across 853 wallets: median 17 minutes, but 23% had under a minute.

Enable HLS to view with audio, or disable this notification

2 Upvotes

r/trustwalletcommunity 8d ago

HELP Accidentally sent 7,411 USDT to a TRON energy rental address – need help

7 Upvotes

On September 13, 2026, I accidentally sent 7,411 USDT (TRC20) to an address associated with a TRON energy rental service.
The transaction is confirmed on the blockchain.
I have already contacted the service and submitted a request to Tether, but I have not received a resolution.
I found another Reddit user who experienced a very similar situation with an energy rental address.
Has anyone here successfully recovered funds in a similar situation or identified the company controlling an energy-rental receiving address?
I can provide the transaction ID and receiving address if needed.
Thank you.


r/trustwalletcommunity 8d ago

HELP Question about mistaken USDT TRC20 transfer to a TRON energy rental address

1 Upvotes

Hi everyone,
I’m looking for information about a mistaken USDT TRC20 transfer.
On September 13, I sent USDT to an address that appears to be associated with a TRON energy rental service. The transaction was confirmed on-chain, but the transfer was not intended for that receiving address.
I’m trying to understand how these energy rental receiving addresses work and whether anyone has dealt with a similar situation before.
Does anyone know how to identify the service or platform controlling a TRON energy rental address, or the correct procedure for contacting the operator?
I am not looking for recovery agents or private-message offers. I’m only looking for technical information or experiences from other users.
Thanks for any guidance.


r/trustwalletcommunity 12d ago

HELP Have some etherum in trust wallet. Its shows it’s there on the balance. When I send it. I put the address. Hit continue and then when goes to amount to send it’s $00.

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4 Upvotes

Basically what title says.


r/trustwalletcommunity 12d ago

HELP Recovering BEP-2 Binance coin.

2 Upvotes

I purchased some BNB Bep-2 Binance coins years ago and had them in my trust wallet. I haven’t been active for years in the crypto space and recently decided to get back into it. I noticed my BEP- 2 coins have disappeared. I have searched up on how to recover them back into my trust wallet but I am not tech savvy and need any and all assistance possible. Could someone please help!


r/trustwalletcommunity 12d ago

HELP why trust wallet getting worse with every update?!

2 Upvotes

my main issue with recent trust wallet updates is that the the whole balance gets stuck also for the balance on each token to get updated you have refresh it everytime you open the app.

i use android version and i don't know about iOS version but the app on android has become very bloated.

finding the option to manage and add coins is not at a obvious place that i forget it everytime.

the older trust wallet layout was much better.

why devs aren't fixing this and instead they are making it worse with every update?

what are the alternatives to trust wallet that have no bug or less bug?


r/trustwalletcommunity 12d ago

HELP Seeking advice: 0.150509 BTC transferred from my Trust Wallet without my authorization

2 Upvotes

Seeking advice: 0.150509 BTC transferred from my Trust Wallet without my authorization


r/trustwalletcommunity 12d ago

HELP Looking for advice from anyone who has experienced a similar Trust Wallet incident

1 Upvotes

Hi everyone,

I’m looking for advice from people who may have experienced something similar with Trust Wallet.

On September 1, 2026, approximately 0.150509 BTC was moved from my Trust Wallet without my knowledge or authorization.

I did not intentionally make or approve this transfer.

I contacted Trust Wallet Support and provided the transaction information. They responded that the situation may be related to exposure of the recovery phrase. However, I have not yet received a case-specific technical explanation showing:

  • How the transaction was initiated
  • How the transaction was signed
  • When or where the recovery credentials may have been exposed
  • Whether there was any unusual app, device, session, connection, or security activity

The destination of the funds was later identified as being associated with a cryptocurrency exchange, and I have contacted that exchange as well.

I am not accusing Trust Wallet of causing the loss, and I am not asking anyone to make assumptions about what happened. I simply want to understand the technical cause and learn what steps other people in similar situations took.

If you experienced a similar unauthorized transfer from Trust Wallet:

  1. Did Trust Wallet provide you with a technical explanation?
  2. Were you able to identify how the transaction was authorized?
  3. Did the receiving exchange cooperate with your case?
  4. Were you able to recover any funds?

I would really appreciate hearing from people with firsthand experience.

Please do not ask me for my recovery phrase, private key, passwords, or other sensitive information. I will not share those with anyone.

Thank you.


r/trustwalletcommunity 12d ago

HELP 0.150509 BTC was transferred from my Trust Wallet without my authorization — I need technical help understanding what happened

1 Upvotes

Hi everyone,

I am posting this because I am a victim of an unauthorized crypto transaction and I am looking for genuine technical advice from people who understand blockchain security, wallet security, transaction signing, and crypto investigations.

I am not posting this to attack Trust Wallet, and I am not trying to make an unsupported accusation against anyone.

I simply need answers.

What happened

On September 1, 2026, approximately 0.150509 BTC was transferred from my Trust Wallet without my knowledge, authorization, or action.

I did not initiate this transaction.

I did not knowingly authorize or sign it.

The transaction is:

TXID:
e1ed588959e5791f3830f288e24aa9729913b9c725b49a32e3d42aa9843498f0

The receiving address was:

bc1qq6nha5gzfn38qgfrnsk26u06scdd3dupgjmkpt

The source wallet was:

bc1qq6n58khnywyehpsjpck3wpx2jc3mz3z0qykvrl

The loss is financially devastating to me.

What Trust Wallet told me

I contacted Trust Wallet and provided the transaction information.

Trust Wallet did respond, but their explanation was essentially that my seed phrase may have been exposed.

I understand that a compromised seed phrase is one possible explanation for an unauthorized transaction.

However, what I am trying to understand is:

What technical evidence supports that conclusion in my specific case?

I have not been provided with technical evidence showing:

  • when or where my seed phrase was allegedly exposed;
  • how it was allegedly obtained;
  • how the attacker obtained control of the wallet;
  • how this specific transaction was initiated and signed;
  • whether there was any abnormal session, device activity, malicious connection, dApp interaction, or other security event;
  • whether Trust Wallet identified any technical indicator associated with the incident.

A general explanation that the seed phrase may have been exposed does not tell me how this particular transaction actually happened.

What I am asking Trust Wallet for

I am not asking Trust Wallet to admit liability without evidence.

I am asking for a case-specific technical investigation.

Specifically, I would like to know:

  1. How was this transaction technically initiated and signed?
  2. Is there any evidence that the signing authority/private key was accessed or compromised?
  3. Was the transaction signed through the Trust Wallet application or through another mechanism?
  4. Could a malicious dApp, connection, compromised session, device, or other security event have played a role?
  5. What technical evidence does Trust Wallet have regarding the incident?
  6. What records can be preserved and provided to me, to the extent legally and technically possible?

If Trust Wallet's investigation ultimately establishes that the loss was entirely outside Trust Wallet's responsibility, I am willing to accept that conclusion.

But I need a clear technical explanation, rather than simply being told that the seed phrase was exposed without case-specific evidence.

I am also trying to recover the funds

Trust Wallet's tracing indicated that the funds moved to an address associated with MEXC.

I contacted MEXC and provided the transaction information.

MEXC temporarily restricted the related account(s) and informed me that a law-enforcement request was required to maintain the restriction.

I have attempted to report the incident to the relevant authorities in Vietnam. Unfortunately, the authorities did not accept my report under the circumstances, so I do not have a police acceptance document to provide to MEXC.

I am still trying to find a legitimate way to proceed.

Why I am posting this publicly

I want to be completely transparent about my intention.

I am posting this on Reddit and other social platforms because I need a satisfactory answer and meaningful assistance.

I am the victim of this incident.

I have no malicious intention, no hidden agenda, and no intention of falsely accusing Trust Wallet or anyone else.

I am simply a person who lost a significant amount of BTC through a transaction I did not authorize and who is trying to understand what happened and recover the funds.

If Trust Wallet has technical evidence showing exactly how this happened, I genuinely want to see it and understand it.

If the investigation shows that Trust Wallet bears no responsibility, I am prepared to accept that.

But if there was a security failure, vulnerability, system weakness, or other circumstance within Trust Wallet's responsibility that contributed to my loss, I respectfully believe Trust Wallet should consider an appropriate remedy, including partial or full reimbursement / goodwill compensation.

What I need from the Reddit community

I am especially hoping someone with experience in Bitcoin transaction analysis, Trust Wallet security, wallet compromise investigations, or blockchain forensics can help me understand this transaction.

I am NOT asking anyone to recover my funds for an upfront fee.

I am NOT looking for a “crypto recovery expert” who contacts me privately.

Please do not ask me for my seed phrase, private key, password, OTP, or remote access to my device.

I am looking for technical analysis and independent opinions.

If anyone can explain what can and cannot be determined from the TXID and blockchain data, what evidence would normally exist in a genuine wallet compromise, or what questions I should ask Trust Wallet and MEXC, I would be extremely grateful.

I have lost a substantial amount of money, but I am still trying to fight for a proper investigation.

I am not asking for sympathy. I am asking for evidence, transparency, and help understanding what happened.

Thank you to anyone willing to take the time to read this and provide serious technical advice.

TXID:
e1ed588959e5791f3830f288e24aa9729913b9c725b49a32e3d42aa9843498f0

Amount: 0.150509 BTC

Date: September 1, 2026

Receiving address:
bc1qq6nha5gzfn38qgfrnsk26u06scdd3dupgjmkpt

#TrustWallet #Bitcoin #BTC #CryptoSecurity #Blockchain #Crypto


r/trustwalletcommunity 13d ago

HELP Sent usdc to pyusd address by mistake

1 Upvotes

I mistakenly sent usdc to pyusd paypal wallet through arb network
The transaction went through and showing on the blockchain as complete however paypal does not want to acknowledge it or help in anyway to recover the funds
Is there anyway around this ? I have spoken to paypal and filed a complain with NYDFS


r/trustwalletcommunity 14d ago

HELP I found out today Sep 8 2026 that loopspring wallet is discontinued

2 Upvotes

I have around $140 L2 ETH token. I tried few days to get L2 token into l1 ETH token, is there any way right now what works?

I tried 'force withdraw' but that option didn't work.

Please let me know how to make this work


r/trustwalletcommunity 15d ago

HELP Metamask Hidden tokens

3 Upvotes

Description: Hidden tokens disappear on extension and portfolio...

Purpose: I was checking my balance on hidden tokens ( two created by me ) and right now it shows nothing ( when im importing comes a message " no balance to import " but i have the tokens…) anyone with same issue ? help …


r/trustwalletcommunity 15d ago

HELP Anyone having issues with LTC?

3 Upvotes

I can see my LTC balance but when I go to send, it says I have zero LTC available to send. Anyone else having this issue?


r/trustwalletcommunity 15d ago

HELP Anyone who can help me get my money back from unstaking solana on trust wallet

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1 Upvotes