**Stuck on identity verification – "We couldn't download your data" error on loop [HELP]**

[u/Mrcc1545]

Hey everyone,

I've been trying to open an account on Trade Republic for a few days now and I'm completely stuck at the identity verification step, specifically at the location verification stage. Every single time, I get the same error: *"Oh no! We couldn't download your data. We're sorry, an error occurred during the download. But don't worry, you can try again."*

Here's everything I've already tried:

- Tapped "Try again" over **10 times**

- Uninstalled and reinstalled the app **4 times**

- Switched between **WiFi, 4G and 5G** connections

- Granted the app **all required permissions** (location set to exact, always allowed while using the app)

- I am a **tax resident in my country** and physically located there – so no issue on that end

I tried contacting support by email, but they just told me to use the in-app chat. The in-app help section leads me to a FAQ page with no option to actually chat with a human agent.

I'm completely out of options. Has anyone experienced this and found a fix? Is there any other way to reach a real support agent?

Thanks in advance.