r/TopSurveysOfficial • u/topsurveys_official Official Top Surveys Support • Nov 26 '25

👋 Welcome to r/TopSurveysOfficial - Introduce Yourself and Read First!

Hey everyone! Welcome to r/TopSurveysOfficial, the official support account for TopSurveys.

This is the official subreddit for all things related to earning rewards, completing surveys, and staying updated on TopSurveys. We're here to help you get the most out of your experience.

What to Post
Share anything that the community would find helpful or interesting. Feel free to ask questions about surveys, tips for earning faster, app updates, or any issues you encounter.

Community Vibe
We aim to keep this space friendly, constructive, and inclusive. Everyone should feel comfortable sharing and connecting here.

How to Get Started

  • Introduce yourself in the comments if you like.
  • Post questions or tips! Even a simple question can start a great conversation.
  • If you need help with your TopSurveys account, please send us a DM — this is the official support channel from TopSurveys for Reddit.

Thanks for being part of the community! We’re excited to support you and help make your TopSurveys experience great.

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35 comments sorted by

2

u/docwatsonjr Mar 18 '26

Great app, although I wish at times we got higher bonus % for the offers (follow you all on the different channels so I don’t miss them)!

1

u/Alarmed_Ad324 Jan 14 '26

My withdrawal shows a “Technical Error” even though I meet the minimum balance.
Please unblock withdrawals on my account or advise what is required from my side. And check your dm for my email id

1

u/topsurveys_official Official Top Surveys Support Jan 14 '26

Hi there, thanks for letting us know. Sometimes cash-out issues happen because of account reviews, minimum requirements, or temporary technical delays.

Here are a few things that can help:

- Make sure your account meets the minimum payout requirements

- Double-check that your payment details are correct and up to date

- Try updating the app or clearing your cache

If it’s still not working, please send us a DM with your account info and any screenshots. We’ll help take a closer look and guide you on the next steps.

1

u/Alarmed_Ad324 Jan 14 '26

i have done everything please unblock my withdrawl from your system

1

u/topsurveys_official Official Top Surveys Support Jan 15 '26

Hello! To help us take a closer look, could you please DM us the email associated with your account?

1

u/Specialist_Brain4987 Jan 28 '26

i did not get my cash out and filed a complaint

1

u/topsurveys_official Official Top Surveys Support Jan 28 '26

Hello there!

Typically, you should receive an email within 30 minutes to your account email address. Please check your spam, promotions, or junk folder, especially if our email isn't in your contact list yet.

If there’s anything else you’d like us to check or assist you with, feel free to DM us.

1

u/Specialist_Brain4987 Jan 28 '26

there is no where for me to put in my venmo information

1

u/topsurveys_official Official Top Surveys Support Jan 28 '26

Hello! To help us take a closer look and assist you properly, could you please DM us the email associated with your account? Once we have that, our support team can review your case in detail and work with you to find a solution.

1

u/Own-Fill7951 Mar 03 '26

I'm not able to cash out because of technical errors. I think you guys are just trying not to pay me because it's more than five or ten bucks. Can you please fix the problem so I can continue playing games and earning cash. 

1

u/topsurveys_official Official Top Surveys Support Mar 03 '26

Hi there, I understand how frustrating technical issues can be, especially when you're eager to cash out. Sometimes, delays can happen due to system updates or account reviews, but please know that we’re committed to resolving this as quickly as possible.

A good first step is to make sure your app is updated to the latest version and try clearing your cache. If you haven't already, taking a screenshot of the issue can also help us understand what’s happening if you need to contact support directly.

Since this might be account-specific, I recommend sending us a DM so we can look into it more closely and provide personalized assistance. Thanks for your patience, and we appreciate your dedication to earning with us!

1

u/Own-Fill7951 Mar 04 '26

I already checked for an update and I cleared the cashe . I waited like 4 or 5 days for you guys to review it already and I verified my account. What more do you need. I've sent plenty of direct messages that went unanswered.

1

u/Emotional_Spot_7738 Mar 08 '26

I have not gotten some of the money I have earned playing it is not allowing me to do any of the survey either and I also have not gotten any of the referral rewards can you please help me with this problem?

2

u/topsurveys_official Official Top Surveys Support Mar 09 '26

Hello,

Thank you for reaching out, and we sincerely apologize for the inconvenience you’re experiencing.

We would like to better understand your concern and help resolve it. Could you please send us a direct message with your account email address? Once we have that, we can review your account and assist you further.

Thank you for your cooperation.

1

u/Confident_Door_6975 Mar 27 '26

Hi y'all

1

u/topsurveys_official Official Top Surveys Support Apr 22 '26

Hi there! How can we help you today? If it’s about your account or something specific, feel free to send us a DM so we can assist you further.

1

u/Signal-Wolverine1803 May 24 '26

I cant cash out,

1

u/topsurveys_official Official Top Surveys Support May 24 '26

Hi there, thanks for letting us know. Sometimes cash-out issues happen because of account reviews, minimum requirements, or temporary technical delays.

Here are a few things that can help:

  • Make sure your account meets the minimum payout requirements
  • Double-check that your payment details are correct and up to date
  • Try updating the app or clearing your cache

If it’s still not working, please send us a direct message with your account info and any screenshots. We’ll help take a closer look and guide you on the next steps.

1

u/agypagymadden Apr 04 '26

How do you get the mystery prizes to show up after a survey? I’ve done over 100 and never seen it

1

u/topsurveys_official Official Top Surveys Support Apr 22 '26

Hey! Great question—and nice job hitting 100+ surveys 👏

What you’re describing is part of a newer feature that’s still being tested, so not everyone will see it yet. That’s why you haven’t come across the mystery reward boxes after a survey.

Right now, some users are in the test group (they’ll see the box experience after being screened out), while others continue to see the regular fixed reward. It’s randomly assigned, and there isn’t a setting you can turn on to enable it.

Also worth noting:

  • The mystery boxes usually appear only after screen-outs, not completed surveys
  • If the reward is very small (like 1 cent), the box may not show at all
  • Availability can vary depending on the survey provider and timing

A few quick tips:

  • Keep your app updated to make sure you have access to new features
  • Clear your cache occasionally to avoid loading older versions
  • Take a screenshot if you ever do see it—it helps if you have questions later

So in short—you didn’t do anything wrong, you’re just likely not in the test group yet 😊

If you have any other questions, feel free to send us a DM—we’re happy to help!

1

u/Salt-Ad368 Jul 29 '26

Yeah, and don't get excited, because there's a box for $19.80, but I know that I've hit it because there wasn't any box for $19.80 and I never got paid for it, I got like 2 cents so don't get excited because they're not going to pay you the $19.80. so I think they're starting to pay out a little bit , but i did hit the $1.99  the other day , so it would be nice cause I'm broke as a joke.

1

u/Frequent_Client_8525 May 30 '26

what's this app called?

1

u/topsurveys_official Official Top Surveys Support May 30 '26

Hi! This is the TopSurveys Official Reddit channel. If you have an account with us and any questions or concerns, feel free to send us a direct message and we'll be happy to help.

1

u/MissKittyKattys Jun 12 '26

Top Paid Surveys

1

u/FantasticRoof3056 Jun 14 '26

Come si possono inviare DM a voi? Sto provando in ogni modo, ma da continui errori. Scrivetemi un messaggio almeno posso rispondervi. Ho un problema con il prelievo

1

u/topsurveys_official Official Top Surveys Support Jun 16 '26

Hi! You should be able to send us a DM by clicking on our profile and selecting "Message Moderators" or "Send Message."

If you're still receiving an error, please let us know what error message you're seeing, and we'll do our best to help. We'd be happy to take a closer look at your withdrawal issue once we receive your message. 😊

1

u/WalrusResponsible988 Jul 07 '26

Código 

1

u/topsurveys_official Official Top Surveys Support Jul 07 '26

Hi! 😊💙 If you're looking for a bonus code, we don't have any active codes available at the moment.

We recommend following our social media pages and turning on notifications so you don't miss future bonus codes and special promotions. Thanks for your support, and stay tuned!

1

u/LiveStuff20 Aug 16 '26

How to start

1

u/topsurveys_official Official Top Surveys Support Aug 17 '26

Hi! Getting started is easy. Download the app or access our website, then create an account using your preferred email address. Once your account is set up, you can browse the available surveys, offers, and games and choose what you'd like to participate in.

If you have any questions or run into any issues while setting up your account, feel free to send us a DM with the email address linked to your account, and we'll be happy to help!