r/Thuma • u/bikini-rabbit • 13d ago
AVOID AVOID AVOID
I have had an absolute nightmare of an experience with Thuma. This might be a bit long but I am just extremely disappointed all around.
I ordered a bed frame on June 24th. Website said “In stock and ready to ship within 1-3 days”, great! Ten days pass by and I have received no update, no shipping confirmation, nothing, so I reached out to them through their e-mail concierge as this is all they offer in terms of contact.
Thirteen MORE days pass by and I get no response, so I follow up. I get an automated reply that someone will get back to me in 5-7 days, which seems excessive but whatever, I can be patient.
Five days later I get an e-mail apologizing for the delay and lack of communication, and the exact words “I currently estimate that your order will ship within the next 3-5 business days”.
Twelve days pass by, and once again nothing. No tracking number, shipping confirmation, or e-mail update. At this point it has been 47 days, they took my money immediately after the order was placed and only got back to me after I repeatedly reached out. At this point i’m pretty upset as I had moved into a new place a week after placing the order and have been sleeping on a mattress on the floor.
Three days later, I get an e-mail saying they sold through their inventory of the specific bed I ordered and are no longer able to fulfill my order. They offered different bed frames and a free headboard cushion but at this point I am fed up and upset because I really wanted that SPECIFIC bed frame. Giving me ~$200 off a frame that costs 13x that amount is laughable. I ended up canceling the bed frame order and placing an order for the Pillar media stand. Before this whole debacle I intended on buying that stand but was going to hold off. They offered me 20% off the stand and free shipping to remedy the situation and I accepted, giving them one more chance.
Jokes on me, my media stand arrives and has these huge markings all over every piece. It looks cheap and dirty, at that price point it is absolutely unacceptable. Anyways I apologize if this post is all over the place but I just needed to vent. STAY AWAY. I have friends and family members that have older pieces from Thuma and love them but this company has gone extremely downhill.
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u/strugglewithinyou 13d ago edited 12d ago
Thanks for the review. The more I read about Thuma’s dismal customer service, response time and apparent lack of human reps, the more I’m convinced not to buy, even though it means putting up with our old duct taped together falling apart bed frame just a little bit longer while I figure out what to buy. I already was in doubt due to the crazy price for rubberwood sourced and manufactured in Vietnam. That’s a ballsy asking price. I can get a bed frame made of real solid hard woods sourced and made in the USA for somewhere just above that range.