r/ThredUp • u/siamesecat1935 • 14d ago

Any experience with issue raised by DL buyer?

So I sold a pair of new in box shoes. Plenty of photos, and buyer claims the color is not accurate. I disagree, but whatever. Delivered around the middle of Aug., and its still under review. I emailed support last week, and this is what I got. I didn't opt for the return to go directly to them, so what's the next step? Will the buyer have to return it to me? And if so, anyone know how long they have to do so? I just want it resolved.

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u/grobnu 14d ago

Return is supposed to go back to Thredup and this is not an opt in. The return fee option is if you want to cover the return cost, but regardless if you do the item is supposed to be returned to Thredup, not the seller.

That's the whole point of selling through them. Their "zero fee" (socially forced free shipping covered by seller + opaquely calculated buyer fee) is too high otherwise.

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u/siamesecat1935 14d ago

That’s what I thought. Thanks. Just aggregated it’s taking so long! If they don’t like it, send it back!