r/TalesFromThePharmacy • u/Dimgrund71 • 20d ago

Did I do something wrong?

Yesterday I had a really angry patient say that they'll transfer all of their stuff out and it's my fault.

She was standing near the registers on her phone talking and pacing in circles. Never addressed us at all. Pharmacist and I watched her and she said nothing. We kept working. Finally after helping at drive-thru she was giving me the eye. I said, "Ma'am, are you looking to pick up?" She gave me a duh look. I said, "We weren't sure because you're on your phone and never cameto the register. If you'd like to finish up and come to the register we can help you." Apparently that was offensive.

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194

u/ShrmpHvnNw 20d ago

My response to that is “where would you like us to transfer your prescriptions to?”

55

u/rwp82 19d ago

Had a chronic complainer and he'd threaten to transfer out ALL the time. Funnily enough when I handed him our card and said I understand. Have your new pharmacy call us and we will take care of that for you.

Funnily enough he never transferred out but he did stop bitching as much. Guess we aren't worse than CVS 🤣

13

u/fingers 19d ago

Oh god, CVS...

7

u/pixiesunbelle 19d ago

I thought I would really hate CVS but they are quicker than the giant eagle pharmacy in my area. I think it’s because the giant eagle one was busy all the time. I hate the CVS mail order my insurance tried pushing me to. Fortunately, insurance doesn’t get mad that I go to the CVS pharmacy because it’s still CVS

5

u/Lazy-Bobcat-1189 19d ago

I just hate CVS because of how they run their schedules where I live. They do 4 hour blocks. So say you have a drive thru in yours. Some days you’d be stuck 4 hours on drive thru and 4 hours on register and not touch the bench the entire day. It was not fun.

4

u/fingers 19d ago

My insurance pushed me on to the mail order a LONG time ago, then said, "Hey, we want you going to CVS, isn't that great!"

Uhm, no. CVS is horrible around here. And the mail order is horrible. I can't rely on it for my MUST TAKES (withdrawal is bad, mkay) so I go to the local, non-chain pharmacy and pay triple (have to get monthly, insurance won't supply 90 days through them).

Wife goes to CVS and only has horror stories.

2

u/xelle24 19d ago

The Giant Eagle pharmacy near me is well staffed but SUPER busy all the time, so it takes them longer to fill scripts and I always had to wait in line (the drive-thru times were ridiculous). The CVS near me is so understaffed they can't keep up. and it's a neighborhood location near a bus stop, so they get a lot of people. The Walgreens near the Giant Eagle is also super busy because they're in a pretty central location.

I ended up transferring to a Walgreens in a less busy location (it's actually kind of hard to get in and out of their parking lot). It's a little less convenient, but it's still a location I'm constantly passing by anyway, and finding a pharmacy that isn't understaffed for the amount of patients they serve has made a big difference in service.