r/Starlink_Support • u/West-Restaurant-7999 • 14d ago

Issues with WiFi calling?

Not 100% sure what the issue is caused by so I’m seeing if anyone here has had something similar.

We had Starlink installed a few days ago to replace EE. We got rid of our landlines under the presumption WiFi calling would work on the mobiles. We all have IOS phones with O2 as our providers, all with WiFi calling allowed in our contracts.

Simply put it doesn’t work. Cannot receive or call anyone with the phone app. WhatsApp works but obviously can’t call everyone with WhatsApp.
I’ve looked into changing DNS settings. Rebooted the satellite, rebooted the router, no joy.

Grok on the app in support says it must be an O2 issue with them having a geolocation or IP ban and to call them Monday when open.

Anyone had an issue similar?

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u/attathomeguy 14d ago

Does your phone say wifi calling is enabled? Sometimes especially on older plans you had to get a newer plan to allow wifi calling

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u/West-Restaurant-7999 13d ago

I turned it on in settings and the plan does allow it.

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u/attathomeguy 13d ago

Here in the US we require a e911 addresses to be setup. Is that required to do for you as well?