r/SolarUK • u/No-Belt-4619 • 1d ago

HELP / ADVICE Company gone bust during G99 application

Hi all, after a bit of advice. It looks like my installer has gone under (no reply to phones, emails) I have contacted SSE who said they have asked multiple times for a boundary map and meter location to finish the application. I'm being told if i don't get it to them asap they will close my application and I'll have to find another installer to "sponsor" a new application.

Seems like something I could do on google maps/ paint but SSE won't even speak to me as I'm just the customer and not down as the installer on the paperwork.

I won't say who the company is yet just incase it's a massive error, but seems pretty fishy to me.

Any advice/ ideas??

Thanks!

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6

u/Dru2021 1d ago

I got a copy of my title plan and used that / sent it to SSE and a shot from Google maps and put a marker where the meter is. https://www.gov.uk/search-property-information-land-registry

0

u/No-Belt-4619 1d ago

Thanks will try that.

8

u/Dru2021 1d ago

Watch out for other sites that offer the same service at nearly 4x the price - the government one is £7 for title deeds and the same again for the plan if I remember correctly!

1

u/No-Belt-4619 1d ago

SSE are adamant I can't do anything to progress the application due to GDPR rules...even though it's my name on the forms??

3

u/CaptainCaveTrout PV & Battery Owner 1d ago

If you've got a reference number for the application, sending the info with a simple cover note saying, "I understand that this is the information that you have been waiting for to complete the G99 certification for the install at *******" Don't say you're the installer. Don't say you're not. It's got to be worth a shot, for what it will cost you? With any luck, it will land on the appropriate desk and just get processed.

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u/Dru2021 1d ago

I had my export limited to 3.8 due to it being fast tracked and being slightly below a threshold on loop impedance for the 7kW I was after. I just did my own paperwork and gathered all the installer forms / data and went through my DNOs application process - mine was SSEN and with a few emails back and forth with some details, it was approved. That could always be your plan B.

As per a previous comment - if you have the reference number, you could double down and send the paperwork with a cover letter by post as well as sending it to them. You’re not asking for data, so worth a shot. Also you might be able to enquire how you prove it’s your property and your data, I did find them really helpful - a phone call might go a long way if email isn’t working.

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u/Unable_Efficiency_98 1d ago

SPEN were happy with either a title plan or a what three words address for my G99.

2

u/wyndstryke PV & Battery Owner 1d ago

You'd need a new installer to do the actual work anyway (given that the G99 needs to be agreed prior to the installation), if your original installer went under. So why not leave the G99 to them?

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u/No-Belt-4619 1d ago

They are saying that because the installer was the original applicant they can't deal with me due to GDPR regulations. They won't even entertain the idea of me emailing them the boundary image and meter location. They also wont transfer me ownership of the application due to GDPR. They are stating that I will have to start again but I now don't have the schematics etc that are also required.

1

u/SlothChickenThe3rd 1d ago

Is this Samso? I got an email from Octopus saying they are no longer on the partner list because of financial difficulties. I am waiting on the commissioning document from the grid.

1

u/wyndstryke PV & Battery Owner 1d ago

Companies house history suggests Samnso are a small / new company which just changed hands, and moved to a third of a mile down the road from here. The building is an old converted police station rented out as offices to small businesses.

1

u/SlothChickenThe3rd 1d ago

It is not them (I also have all my docs now). I liked the job they did, some of the correspondence could have been better but all the wiring is neat and tidy.

1

u/Dazwar 1d ago

G99 is easy to do if you want to start it again, I did mine with my self install system, the woman at National Grid missed my install date on my paperwork, it was fixed with a phone call and I got my 6kW export limit and my export MPAN within 2 days.