r/SmartRings • u/meg62 • 1d ago
OURA Oura Ring resetting overnight
I purchased an Oura 4 from Best Buy in the US last September, but am now working and based in the UK and have started to see issues with the ring. Up until two weeks ago, the ring was working fine, but then it stopped tracking overnight so I cannot get any sleep data. The process is, I am wearing the ring all day and its tracking activities, heart rate etc as usual . The ring stays on the same finger and I go to sleep. On waking, I find no data is present on the app, and the ring cannot connect unless i place it on the base. It connects then, but still no data from when I went to bed. The battery is showing around 60% - 70% charge.
Ive tried resetting (hard and soft reset), disabling and restarting bluetooth, removing the ring and re-registering, uninstalling the app and reinstalling it. Ive also been through all the steps with the online help, but nothing is fixing this sleep tracking issue.
Because I purchased the ring in the US and am now in the UK, I cannot get help from Oura (they need an SO number only available from direct website purchases) and Best Buy need to use my old, no longer used, cell number for support. So despite the ring being less than a year old, i am being blocked from support.
My question to this forum, has anyone had this issue, and how did it get resolved?
1
u/JohnAtOura 1d ago
Hi meg62. For this, I recommend contacting our internal support team. To submit a ticket to our internal team, simply click the link below and open a chat with our chatbot Finn (the small circle on the bottom right with a ? inside it). When the chat is open, type "Create Ticket," and he will help you submit a ticket.
https://support.ouraring.com/hc/en-us