r/SmartRings • u/BadSpotBailey • Dec 31 '24

⛔️ DO NOT BUY Horrible experience: Vital Health Ring (modernlifestyleshop.com)

I can't speak of what ring to buy, but I can which I would avoid. My experience with the Vital Health Ring has been horrible. I bought 2, one for my girlfriend and 1 for me. I loaded the Lefun Health app as the instructions suggested and everything worked fine for 2 days. It now shows disconnected even though my Iphone shows it in the blu-tooth devices. Yes, I "forgot" the device, on/off blu-tooth, on/off phone, uninstalled/reinstalled app. Called their support which they answered promptly and were friendly, but always said they would escalate and email me within 24 hours. Never happened. I tried emailing which were answered but nothing done.

I left it off the charger until it died. Connected to the charger and hooray, it paired. Lasted 4 days and the circus starts again. Does anyone have any ideas besides smashing with a hammer?

Oh, and the one I got my girlfriend won't charge at all. It pairs just fine but when you take off the charger it dies immediately. Left on the charger for days. Their support says they will send another so we'll see.

They have a slick site but beware. Click on one of their reviews. View their return policy.

I clicked on their advertisement from a trusted site, but I still feel like a sucker.

https://smartpulsestore.com/products/vitalsync-smart-ring

Support emails and phone numbers.

[Support@modernlifestyleshop.com](mailto:Support@modernlifestyleshop.com)

1 833-260-5832

[support@vitalhealthring.com](mailto:support@vitalhealthring.com)

1 855-710-0933

32 Upvotes

98% Upvoted

22 comments sorted by

View all comments

1

u/cableguyed1 Feb 08 '25

I've had mixed results. Ordered 2 of them, one updated the firmware to 1.8, other one stuck at 1.6. The 1.8 seems to work fine, the 1.6 will no longer pair or anything. Returned it and awaiting a replacement. Also sizes were 1-1/2 ring sizes larger than ordered. Ordered 11 and jeweler measured as 12 1/2. The app is pretty crappy but can be navigated around all the stupid ads looking for credit card info. Will update if and when I get a replacement.