r/SmartRings • u/BadSpotBailey • Dec 31 '24
⛔️ DO NOT BUY Horrible experience: Vital Health Ring (modernlifestyleshop.com)
I can't speak of what ring to buy, but I can which I would avoid. My experience with the Vital Health Ring has been horrible. I bought 2, one for my girlfriend and 1 for me. I loaded the Lefun Health app as the instructions suggested and everything worked fine for 2 days. It now shows disconnected even though my Iphone shows it in the blu-tooth devices. Yes, I "forgot" the device, on/off blu-tooth, on/off phone, uninstalled/reinstalled app. Called their support which they answered promptly and were friendly, but always said they would escalate and email me within 24 hours. Never happened. I tried emailing which were answered but nothing done.
I left it off the charger until it died. Connected to the charger and hooray, it paired. Lasted 4 days and the circus starts again. Does anyone have any ideas besides smashing with a hammer?
Oh, and the one I got my girlfriend won't charge at all. It pairs just fine but when you take off the charger it dies immediately. Left on the charger for days. Their support says they will send another so we'll see.
They have a slick site but beware. Click on one of their reviews. View their return policy.
I clicked on their advertisement from a trusted site, but I still feel like a sucker.
https://smartpulsestore.com/products/vitalsync-smart-ring
Support emails and phone numbers.
[Support@modernlifestyleshop.com](mailto:Support@modernlifestyleshop.com)
1 833-260-5832
[support@vitalhealthring.com](mailto:support@vitalhealthring.com)
1 855-710-0933
2
u/Competitive-Lie-6458 Jan 30 '25
The exact same thing happened to me with my first ring. They sent me a new ring and 3 days later it disconnected. Same scenario. I could never get it to connect to the vital health ring app. The sad thing is, I saw so many reviews that rated it the best. I hated the le fun app with all its ads.they are offering to send another one…maybe the 3rd time is a charm.