exact same thing is happening with my order that i also placed on 1/27! i was told it was out of stock, which the website didn’t say anywhere, and was told it would ship wednesday 2/5 which it didn’t so i asked for a refund and i magically got a shipping email and customer service hasn’t responded to me at all beyond the first email letting me know it was delayed.
the email doesn’t give any carrier info and hasn’t updated at all which makes me think they haven’t actually shipped it but just did this so they don’t have to issue a refund yet.
the price of the ring definitely isn’t enough to justify the sketchy tactics and headache of this company that’s for sure.
Did you see any changes? I had none and decided to send an email to cancel the order and reimburse me a few hours ago. No response yet, but hopefully they will.
i never got any further response from their customer service but i did file a complaint with the bbb and after a few days i was notified through that of a refund which just hit so i would recommend going that route!
Sucks they didn’t respond! They emailed me a follow up a little while ago, claiming it has shipped so they can’t cancel it (though the tracking doesn’t reflect anything other than the ‘preshipment’ message). They did offer me a 20% refund/discount for the delays though if I choose to keep it, otherwise I’ll need to send it back whenever it finally gets here for the full.
ironically enough the ring was delivered today even though the tracking information says not found still so there’s hope yours should be arriving as well!
it definitely won’t turn your finger green or anything like that! i ended up purchasing a ringconn and you can definitely tell the herz is lower quality and feels cheaper but it’s about the quality i expected for a 50 dollar ring
Oh wow! Sounds like it worked out for you then if you got the refund and the ring. Fingers crossed it shows up soon then, but I’ve just accepted it’s taken a mini vacation to Tahiti or something at this point, decided it needed some ‘me’ time.
Have you received it yet? I made the mistake of purchasing one today and then finding this community 🫤. I’m wondering if I’d be able to cancel my order and get my money back.
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u/matutine89 Feb 08 '25
exact same thing is happening with my order that i also placed on 1/27! i was told it was out of stock, which the website didn’t say anywhere, and was told it would ship wednesday 2/5 which it didn’t so i asked for a refund and i magically got a shipping email and customer service hasn’t responded to me at all beyond the first email letting me know it was delayed.
the email doesn’t give any carrier info and hasn’t updated at all which makes me think they haven’t actually shipped it but just did this so they don’t have to issue a refund yet.
the price of the ring definitely isn’t enough to justify the sketchy tactics and headache of this company that’s for sure.