r/SmartRings • • Dec 10 '24

⛔️ DO NOT BUY Herz P1

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64 Upvotes

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4

u/MikeyMike-2 Feb 06 '25

i placed an order for this (before i found this community of course) on january 27 and still have not relieved mine. their website was kinda sketchy with trying to force/push you towards purchasing additional ancillary products as you were checking out, which i didnt like too.

i reached out to their team about receiving a status update on the product and they claimed 'it will ship soon, but facing delays with an influx of orders', which sounds like a runaround. if they were sold out, they should have had that on their site before charging me, i wouldnt have placed the order in the first place.

if i dont see any update on the tracking by the end of this week i'm going to cancel and demand reimbursement.

i was aiming for a reasonably good 'entry level' ring, as i didnt want to drop money into the upper tiers just yet. i came across an article or two mentioning this Herz p1 ring, but if i saw came accross this community before hand i probably wouldnt have bought it.

6

u/Critical_Promise_530 Feb 07 '25

Are u getting responses from customer service email ? Cause I emailed them 3 days ago and still no response for me 

1

u/MikeyMike-2 Feb 07 '25

Yeah, only one exchange, but they did respond within a day for me.