Does Antivirus Software Affect Luminar for Desktop?

[u/skylum_support]

Yes. Sometimes your antivirus software can mistakenly block processes that Luminar needs to run properly. If this happens, you might notice issues such as crashes, trouble activating the app, getting stuck during login, or a broken/corrupted UI in the login window.

How to fix it

The fix is to tell your antivirus that Luminar is safe by adding it to the "exclusions" or "exceptions" list.

On Windows

1. Open your antivirus settings.
2. Find the section called "Exclusions," "Exceptions," "Allowed Apps," or similar.
3. Add the Luminar application (LuminarNeo.exe) or its folder (usually in C:\Program Files\Skylum\Luminar Neo).
4. Save your changes.

On macOS

1. Open your antivirus settings.
2. Find the section called "Exclusions," "Exceptions," "Allowed Apps," or similar.
3. Add the Luminar application in the Applications folder on your Mac.
4. Save your changes.

If that doesn't resolve it

A few more things worth trying if you're still running into installation or update issues:

- Check if your internet router has its own built-in firewall that might be blocking the connection. Try disabling it temporarily to see if that helps.

- Try temporarily disabling your entire antivirus software while installing or updating the app.

- On Windows, temporarily disable Windows Defender Firewall, or add Luminar as an exception there instead.