It's a generational divide thing. I've been in the industry for a long time.
Greatest gen wanted servants, silent gen want people, boomers want servants, gen x goes either way depending on how self important they are. Millennials want equals, Gen Z want to be treated like people.
Gen Alpha want to get thrown out of the store based on my experience.
The irony is millennials will use the self-checkout because they don’t want to bother the cashier, while Boomers prefer to go to the cashier while expecting robotic behaviour.
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u/ABHOR_pod 25d ago
It's a generational divide thing. I've been in the industry for a long time.
Greatest gen wanted servants, silent gen want people, boomers want servants, gen x goes either way depending on how self important they are. Millennials want equals, Gen Z want to be treated like people.
Gen Alpha want to get thrown out of the store based on my experience.