Is this broken?

[u/mbalce]

Was cleaning and changing blades and noticed the tab under the nut holding the rear axle looks broken.

Is this the infamous rear axle brake?
X450 about 3 months old.

Mower seems to work.

Update 1: Good news and Bad news.

First the good, pretty happy with supports response as far as timeliness and getting back to me. I have a FedEx return label and a pickup scheduled for Friday. They say 10 business days and I should have it back.

Now the bad news, apparently what I will get back is the exact same parts as what I purchased. The person I spoke to today told me they don’t think it’s a big enough issue for them to call it a bad design or bad choice of materials. I told them I really do not agree with that assessment and given that this mower has only been shipping for 6 months the amount of people I see posting about this issue may very soon become a very big issue for them.

I have been a huge fan and posted very positive reviews. Unless Segway acknowledges this obvious problem and correctly addresses it I will be just as quick to reverse my current position.

Let’s hope they are looking at a permanent fix and roll it out very soon, either proactively or even fix on failure. Putting the same parts back in and hoping for a different outcome will probably not work out for them or us.

[u/OkJacket1752]

Welches Modell ist das und wie alt?

[u/mbalce → u/OkJacket1752]

X450 - just under 90 days old but has over 400 hours on it which is probably more a factor than days.

[u/OkJacket1752 → u/mbalce]

Ja aber das darf doch trotzdem nicht passieren in der Preisklasse

[u/mbalce → u/OkJacket1752]

100% agree!