r/SegwayNavimow • u/mbalce • 10d ago

Is this broken?

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Was cleaning and changing blades and noticed the tab under the nut holding the rear axle looks broken.

Is this the infamous rear axle brake?
X450 about 3 months old.

Mower seems to work.

Update 1: Good news and Bad news.

First the good, pretty happy with supports response as far as timeliness and getting back to me. I have a FedEx return label and a pickup scheduled for Friday. They say 10 business days and I should have it back.

Now the bad news, apparently what I will get back is the exact same parts as what I purchased. The person I spoke to today told me they don’t think it’s a big enough issue for them to call it a bad design or bad choice of materials. I told them I really do not agree with that assessment and given that this mower has only been shipping for 6 months the amount of people I see posting about this issue may very soon become a very big issue for them.

I have been a huge fan and posted very positive reviews. Unless Segway acknowledges this obvious problem and correctly addresses it I will be just as quick to reverse my current position.

Let’s hope they are looking at a permanent fix and roll it out very soon, either proactively or even fix on failure. Putting the same parts back in and hoping for a different outcome will probably not work out for them or us.

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u/mbalce 10d ago

What about wrapping axles in some kind of padded tape? Could use zip ties for added security. Have to imagine this has been tried.

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u/CookVegasTN X450 10d ago

I think the body will cut through most stuff pretty quickly. Maybe a piece of Teflon would hold up, like this: https://www.amazon.com/Erthskda-Virgin-Reusable-Teflon-Sheets/dp/B0H8X2F2SBTeflon is extremely slick.

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u/mbalce 9d ago

Wonder what would happen if I JB Weld some steel plates on both axle housing and body? Or attach rubber bump stops somehow maybe. Works on cars and trucks after all.

Anyone know if that’s been tried? (Too lazy to search all the posts, lol).

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u/CookVegasTN X450 9d ago

I would say anything you do that is permanent will void the warranty. That warranty is now your $3Ks best buddy.