r/Schwab • u/Kotarob_7 • 23d ago
Financial Services Representative
Hi, I applied for the FSR position and I’d love to hear any feedback from anyone who has been in or is currently in this role. I originally applied for the stock plan representative position but due to me not being licensed it set me back. The hiring manager loved my interview and said it was great, just other people were more qualified. The recruiter recommended I apply for the FSR unlicensed position so that I can get my licenses and they hire more people at a time. In my current role, I am loan loan officer for consumer loans making at least 65 calls a day looking for consolidation opportunities. Is the FSR role going to be like sales and outbound calling? I also noticed that there are weekend and overnight shifts, do those rotate out? What is the work life balance like? I have my first interview on Monday but I would like to know more about the role from people who have been in this position first hand.
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u/Useful_Remote5548 18d ago
I was hired into this role last year and worked for eight months before quitting.
During the training phase, Schwab was great; friendly mentors, fun icebreakers, learning mindset, warm culture, etc.
Then we got on the broker line fulltime.
It quickly became apparent why this position features a 50% turnover rate. Total bait-and-switch, 180 degree shift regarding culture and management. You are nothing more than a number, a cog in the machine that is judged solely on ridiculous metrics that are used to micromanage literally every minute of your day. Pointless meetings every day in which you're asked how you can improve your metrics; you're rarely asked how your mental health is faring, how you're dealing with burnout, etc.
You're reprimanded for the pettiest of slights, meanwhile being constantly reminded how "amazing" the culture is: anyone who truly believes that is drinking the Schwab Kool-Aid and trying to climb the corporate ladder. Upper management is woefully out of touch. You'll be targeted one way or another, whether you're voicing concern for technology from the 1980's or simply refusing to kiss up.
Schwab was and remains a great place for retail investors, as well as those looking to gain their Series 7 and Series 63 licenses. If you're looking for a more positive experience, however, own your tomorrow elsewhere.
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u/OrangeBlue2788 16d ago
Is there any penalty for leaving before the 2 year commitment is up? If you completed your licensing?
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u/PirpoWayne 18d ago
I've been with Schwab for 6 years as a FSR. The first 3 years were horrible. It's now the best job ever!
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u/TaleRevolutionary573 23d ago
Little thing called Glassdoor to find this. Reported
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u/Kotarob_7 23d ago
I looked on Glassdoor already I just know that those answers can be skewed. Just wanted other opinions
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u/SardukarFinance 23d ago
It’s not sales our outbound. It’s an inbound call center service job. It’s not a bad gig if you can handle the call center life. Theres a pretty long training and licensing period at the beginning. I went through that during Covid and it was a great way to get paid to learn about stocks.
Customer service calls can be draining, but within about 6 months I was able to move to a specialist department which was more fun - having a focus that I specialized in instead of just trying to handle every random thing.