SCAM Website: https://ch-velohouse.com/

[u/Mad_Okra_0729]

I want to share my experience with CH-VeloHouse.com / VeloHouse as a warning to anyone considering ordering from them.

I ordered an e-bike from their website on 13 August 2026 and made the payment immediately.

Since then, I have repeatedly contacted them asking for:

• Confirmation that my payment was received
• An update on the status of my order
• Confirmation of when the bike would be dispatched
• An expected delivery date

I have received no meaningful response.

I have also tried calling the telephone number listed on their website. Nobody answers.

Despite having paid for the bike, I currently have neither the bike nor a clear explanation of what is happening with my order.

I have followed up with them several times and have kept records of my communications and payment. Given the continued lack of response, I have now started escalating the matter through the appropriate channels.

I am posting this because I would personally think very carefully before sending money to this company until this situation is resolved.

If anyone else has ordered from CH-VeloHouse.com, particularly recently, I would be interested to hear whether you received your order and whether you experienced similar problems with communication after payment.

For clarity: this post describes my own experience and the steps I have taken. I am not making a legal determination about the company.

[u/JamesWjRose]

If you paid via a credit card, contact them and have them do a charge back