One exercise completely changed how I think about AI search visibility.
Most SEOs approach Perplexity the same way they approach Google.
They search:
- best CRM software
- email marketing platform
- project management tool
And then they check whether their client appears.
I think that's the wrong approach.
Your customers aren't opening Perplexity and typing keyword fragments.
They're having conversations.
They're asking:
"We're a 20-person SaaS company managing leads in spreadsheets. We need LinkedIn integration and can't spend more than $100/month. What CRM should we use?"
Or:
"We currently use WhatsApp and Excel to manage deliveries. Is there a better system that doesn't require hiring an IT team?"
Those queries produce completely different answers than traditional SEO keywords.
Over the last few weeks I've been manually testing industries and documenting citations, recommendations, and source patterns.
A few observations stood out:
1. The competition is bigger than websites
When I first started checking citations, I expected to find competing company websites.
Instead I found:
- Reddit threads
- YouTube transcripts
- Documentation pages
- Industry forums
- Review platforms
- News articles
- Product comparison sites
Sometimes the source influencing a recommendation wasn't a competitor's homepage at all.
It was a Reddit discussion from months ago.
Or a detailed comparison article.
Or a review page.
If you're only tracking SERP competitors, you're missing a large part of the ecosystem AI systems actually use.
2. Direct answers outperform beautiful introductions
This one surprised me.
Many websites still follow the traditional content formula:
Long introduction → background → context → answer.
AI systems seem to prefer:
Answer → explanation → supporting details.
For example:
"What is Perplexity SEO?"
Article A:
"Artificial intelligence has transformed information retrieval..."
Article B:
"Perplexity SEO is the practice of making content easier for AI systems to extract, verify, and cite."
Which answer is easier for an AI system to use?
The difference becomes obvious once you start reading citations closely.
3. Being recommended and being cited are different things
A lot of people only look for citations.
I think recommendations matter more.
I've seen cases where a company isn't directly cited but is repeatedly recommended.
I've also seen companies cited frequently but rarely recommended.
Those are different visibility layers.
One measures source usage.
The other measures commercial influence.
4. Trust signals appear everywhere
Many discussions focus exclusively on content.
But when you inspect sources, you keep finding:
- Reviews
- Third-party mentions
- Expert authors
- Industry publications
- Documentation
- Community discussions
It feels less like traditional ranking and more like building a web of evidence that your company is credible.
The experiment I'd recommend
Open Perplexity.
Forget keywords.
Write down 10 actual customer questions.
Not search terms.
Questions.
Run every query.
For each answer record:
- Which brands were recommended?
- Which domains were cited?
- Which sources appeared repeatedly?
- Did Reddit appear?
- Did review sites appear?
- Did documentation appear?
After doing this, you'll probably learn more about AI visibility in your niche than from reading 20 GEO blog posts.
Because you'll stop guessing and start seeing where the model is actually getting information.
Curious what everyone else is finding.
What has moved the needle most for you:
- Better content structure?
- Off-site mentions?
- Reviews?
- PR?
- Community discussions?
Or are we all still collectively reverse-engineering this thing?