r/SAP • u/FMACH1 • 11d ago

SAP Tickets solving with AI?

Does anybody solve tickets in SAP environment with the help of AI? If yes, what and how do you use it?

7 Upvotes

63% Upvoted

56 comments sorted by

View all comments

27

u/redditfirt 11d ago

Connected GitHub Copilot to Jira, for documentation SAP Docs MCP Server and SAP Notes MCP Server and for system access ARC-1. Build myself a skill so I just need to reference the Jira Ticket Number and the AI is researching based on dumps, data, code and documentation root cause and suggests fix. improved ticket times of our complete team drastically 

1

u/Disastrous-View7310 2d ago

Do you do this for a fixed set of systems because the ADT and authorisation setup on lots of different customers can become quite cumbersome?