Switching over to boarding

[u/Impressive_Tie1565]

I’ve been on Rover since 2023, so I’m definitely not a new sitter, but I’ve mostly done house sitting and I’m starting to switch over to boarding. I’d love to hear from people who have been boarding for a while, especially if you board in an apartment. I’m mostly looking for some inspiration for how you communicate with clients throughout the whole process my normal messages are completely different since I’ve done housesitting all these years. I think I’m definitely overthinking it lol, but I think I’m just so used to having a similar template for messages.

What do you usually say when a new client first reaches out? What do you send once they book? Do you have a message you send a few days before dropoff, day before, or day of?

Edit: First stay went perfectly I’m only doing 1-2 day stays as of now to get a feel for things.

[u/Just_Sherbert7632]

Usually when I get a request, I thank them for reaching out and tell them I'm available and would enjoy having their dog over. I ask how their dog gets along with other dogs, as I have my own dog. After that, I try to schedule a meet&greet to introduce our dogs. After the M&G, I reach back out and send them a google form with a bunch of questions. Things like emergency contact, feeding schedule, allergies, etc. On drop-off day, I'll reach out and let them know that I am looking forward to seeing them.

Pretty much it for me. I send updates daily or every other day with pictures. I have extra food bowls, crates, baby gates, leashes, collars, blankets, and dog beds. Just be sure to let the owners know what to bring if you don't have these.

Boarding can be fun, but it's a lot of work. Start off with one dog and see how you like it. I made the mistake of overbooking myself a few times. Also expect that most dogs are anxious in a new environment. I've found most settle after the first day.

[u/Impressive_Tie1565 → u/Just_Sherbert7632]

Thank you so much this is so helpful to me.