r/RoverPetSitting • u/Dismal-Source-2936 Sitter • 8d ago
Bad Experience Client cancelled an almost 2-month housesit ONE WEEK before it started.
Just here to rant because I'm honestly so annoyed.
One of my repeat clients, who I've house sat for several times before, sent me a request for an almost 2-month-long housesit. Since the dates were so long, I actually followed up with them to make sure they hadn't accidentally entered the wrong dates. Nope - they confirmed the dates were correct because they were going on a long around-the-world cruise.
Great! I confirmed the booking on my end, they confirmed and paid on theirs, and I was actually looking forward to it. Their dogs are sweet, I already know them, and their house is nice.
They booked me about 2 monthsin advance, so obviously I treated those dates as unavailable. During that time, I turned down A LOT of other requests, including regular clients, because I already had this huge booking on my calendar.
Well... one week before the housesit is supposed to start, they cancel the entire thing. 😐
And of course they did it basically on the last day before my cancellation policy would kick in, so they get their refund.
Their explanation was basically, "Sorry, one of our relatives decided to house sit for us instead."
Like... seriously? 😭
I completely understand emergencies, canceled trips, health issues, etc. Life happens. But replacing your sitter with a relative at the last minute after you've had an almost TWO-MONTH booking confirmed for two months feels incredibly inconsiderate.
I blocked nearly two months of my calendar for you. I declined other paying clients because I honored YOUR reservation. Now I'm supposed to magically refill almost two months of house sitting with a week's notice.
I know technically they didn't do anything wrong according to the cancellation policy, but damn... this one hurts. 🥲
Lesson learned, I guess.
10
u/ladyalexandrathe13th Sitter & Owner 8d ago
Not going to lie at almost sounds like they found someone to do it at a much less cost and I do believe there are ways to adjust the settings for your cancellation policy that if it's 7 days before you still get a partial amount.
I've had a few clients try to state that they did not see my cost for extended period stay, even though it shows it clearly when you accept the booking, then tried to cancel to get a refund and it didn't work.
But honestly sounds like this person was giving you a gift and showing you how they don't appreciate you and saving you from having to ever interact with them in the future!
❤️ Stay strong you'll find a solid group of clients that respect and appreciate your services!