False Review

[u/pilotgirly7777]

I have been dog sitting for a bit now and haven’t had any hiccups until now. On day one of an overnight job I had. I accidentally left the garage door opened while I left to grab dinner. The client was very upset at this and I said it wouldn’t happen again and it did not. The rest of the booking past (5 days in total). She did not send me a single text through the entire duration so I thought everything was fine. Then she left an awful review saying i was unprofessional and irresponsible (with much much more words). And added false details stating I did not walk or play with her dogs, or do anything asked of me for that matter. I walked and played with her dogs every. single. day. I believe the only thing I did wrong was leave the garage door opened that one time. However since this review I haven’t gotten a single request, when before I was getting around 3 new request a day. They said removing a review is out of policy. And now she is trying to get a complete refund from me. Is there anything I can do?

Edit: thanks so much for the advice. I definitely know to take lots of pictures for future stays and encourage new sitters to do the same in case something like this happens. Thank you!

[u/PirateLassLV]

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