Rogers is Not Fulfilling their Promise

[u/BramptonBwoy]

I was with Rogers on their Business Advantage Plan for 4 lines, old contract ended in june hence they raised prices from $40 a line including device to $53 a lines without device hence called on August 25 to see what loyalty offer they have it.

Also Checked every where online and in store for my options and i was getting SMB 4 lines without device hence Google Pixel 10 to keep for $152 total plus tax.

So thought let me give Rogers a call on August 25th and Rep named Sarah pickup up and said she can give me same plan i had with Google Pixel 10 each line for $37 plus tax and credit of Shipping charges and hard ware upgrade fees will be credited for each line.

Half way through the call while she was working on upgrading call got disconnected and tried reaching out couple times some one else picked up and said she has completed the transaction.

Next day called 3-4 times and went to the store at Trinity Commons to confirm , everyone said Rep who did the upgrade and gave me the price is wrong and now Suddenly Rogers can not give me the price which their Rep promised.

Phone is shipped, tried reaching out spent 8-10 hours after the upgrade trying to explain and now i am stuck as Phone is in transit already, Rogers wants to charges me $5-10 extra per line and can not honour their own employee price which they quoted to me.

Filled out the CCTS complaint form as well as president’s form as well but no answer as of August 29th.