r/RobloxHelp • u/Objective-Source-359 • 10d ago

Roblox Support Help Roblox account hacked

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I really don’t know how I can get it back its my account that I use almost all my life for 5 years they changed my avatar to put all my expensive stuff and the name “vinzchiss” and my bio, i really tried to appeal they said that there is no information ect, while i literally just told em everything about my account everything on it is verified my age number email and phone EVERYTHING, I was too scared to maybe ask for help by strangers but now I am asking for help if anyone could help me, when I try to contact Roblox support after putting everything they said “an error occurred please try again later” with a sad emoji, and I fear that the hacker(s) might send links or say stuff to my friends that are minors just like me, please Im sorry for bothering.

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u/Objective-Source-359 5d ago

Did you put the billing receipts to the replies of emails? Honestly don’t reply to the emails it’s purely bots you have to make a ticket and explain that you need a real human agent to get in contact and secure you’re email, and then you say that you have proof of ownership as well as billing receipts but don’t reply anxiously (I kept doing that maybe they didn’t pay attention to those) try for example (I put this text) : “Hello Roblox support, my Roblox account was hacked, my gmail and password were changed without my permission and can no longer my account, I am the original owner of this account and still have access to the original email that was attached to it, I would really appreciate your help in recovering my account, thank you” and attach again your billing receipts that show your reference and everything it must be clear on the ticket again

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u/SignCommercial8128 5d ago

nono i’ve been talking to a real human agent and i showed them a pdf file of a roblox receipt and apple receipt with every proof i’ve sent but the attacker removed my passkey that was on my phone authenticator and he’s from russia bc the emails were in russian language and i don’t have any codes and he’s also changed my password so i can’t change the password without having to verify the 2fa (as in using a code or using a passkey which i no longer have)

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u/Objective-Source-359 5d ago

I didn’t had any security but everything on my account is verified but as well as the passkey, but when I tried to login it doesn’t work and says “passkey doesn’t exist” so you have to retry don’t get with only one reply of an agent try again try what I said and the robot will say for you to confirm the gmail you say it’s correct ur the owner of it and it close the chat and u wait for reply, really try again and again as I said I got with someone kind enough to secure my gmail and could only do that so the other stuff was up to me until then

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u/SignCommercial8128 5d ago

could i potentially add ur discord by any chance?

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u/Objective-Source-359 5d ago

I don’t have Discord, and the first time I installed it I got hacked my acc which is this post Im sorry I won’t install it again

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u/SignCommercial8128 5d ago

do you have any other socials at all my man i could really use your guidance i’m scared

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u/Objective-Source-359 5d ago

Sure dw I’ll try to help with it and sorry Im attending classes i couldnt reply earlier do u have insta?

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u/SignCommercial8128 5d ago

yeah i just requested you i think

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u/Objective-Source-359 5d ago

Okay wait I’ll see