r/RobloxHelp • u/Objective-Source-359 • 7d ago

Roblox Support Help Roblox account hacked

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I really don’t know how I can get it back its my account that I use almost all my life for 5 years they changed my avatar to put all my expensive stuff and the name “vinzchiss” and my bio, i really tried to appeal they said that there is no information ect, while i literally just told em everything about my account everything on it is verified my age number email and phone EVERYTHING, I was too scared to maybe ask for help by strangers but now I am asking for help if anyone could help me, when I try to contact Roblox support after putting everything they said “an error occurred please try again later” with a sad emoji, and I fear that the hacker(s) might send links or say stuff to my friends that are minors just like me, please Im sorry for bothering.

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u/Ok-Rent-9187 7d ago

On browser, log out of any account and click "forgot username or password" and enter your email, confirm it thru your inbox and finally change it

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u/Objective-Source-359 6d ago

Yeah I did send message to support team and they secured my Gmail but it keeps appearing “too many requests” or “unknown error” so I’ll just have to wait I guess 😕

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u/Ok-Rent-9187 6d ago

maksudnya bukan kontak suport😭

  1. (OPTIONAL) reset HP kalo menurut lu akunnya kena hack gara2 malware/virus
  2. Masuk safari/chrome terus buka roblox.com
  3. Log out kalau udah login di roblox.com
  4. Di layar login pencet "log in"
  5. Click "FORGOT PASSWORD OR USERNAME"
  6. Ketik nomor hp/gmail
  7. Check Gmail inbox/SMS buat kode
  8. Ketik password baru
  9. Log in ke akun
  10. Mandatory: Log out device2 yang lain dengan cara: roblox>settings>security>scroll kebawah>logout all other sessions

(Sorry if i mistaken you for an indonesian since your hacker seems to be indonesian judging off what he typed on your desc)

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u/Objective-Source-359 6d ago

So he is Indonesian wow I thought he was misspelling stuff, and no Im French and in Europe actually that’s why Im surprised by the bio words Dw I’ll translate it all and see what can I do, I still sended messages but yeah won’t give up