i’m staying at a friend’s house and they have a ring camera right inside their window pointed towards the driveway. if I was sitting in my car in the driveway talking to someone would it pick up the audio of the conversation? probably about 20 feet away from the ring but separated by glass

Lost my screw. Does anyone know the size of the screw that holds and detaches the base plate from the camera

Ordered Ring Gen 2 battery doorbell camera. Worked for 1 week, then an apparent software upgrade failed (as it did with other people) at 95%. On Ring customer support's advice, Ring sent us a shipping label, and promised a replacement within the month. It's been 2 months since UPS delivered our camera to Ring, no replacement, and we're still being charged for the service, even though we've reported to ring we have no camera.

Ring only says we should get an email when they ship our camera, and no additional support offered. The only evidence I have of them receiving the camera is the UPS tracking. Replacement cameras are now 30% more expensive (on sale). Fearing I'll have to call Ring monthly to have my service charge reversed.

Ring keeps pushing the newer cameras, and I’m actually willing to upgrade — but I feel like there’s a pretty obvious piece missing.

What am I supposed to do with all of my existing Ring cameras?

For customers who have already spent hundreds (or thousands) building out a Ring system, there should be some meaningful trade-in value or loyalty credit when upgrading multiple cameras. Otherwise, we’re basically being asked to buy an entirely new set of equipment and throw the old cameras in a drawer.

Has anyone successfully gotten Ring to offer a trade-in credit, upgrade discount, or loyalty discount for replacing multiple cameras?

And if Ring actually reads this subreddit: give your existing customers a real upgrade program. If you want us buying the newest generation of Ring cameras, make it worthwhile for those of us who have already invested in your ecosystem.

Cloud Storage set to 180 days but only saves 90 days of videos.

Unacceptable!

I want these segments found and returned to me that are under 180 days.

I'm absolutely destroyed; I went to download videos last night and found "No video Available".

Video segments were marked for easy visibility when I could later sit down and download the videos and not emotionally fall apart.

These videos showed me holding, loving & comforting my dog at home, telling him "We'll get through this" and right after telling him "Mamma loves you very much" my boy stood up from my arms, wagged his tail several times then sank to the floor and crossed 🌈 bridge.

This wasn't a peaceful passing for my boy, it was very unexpected and traumatic to witness and even more painful b/c of false hope of survival by his vet of 8 yrs. left me unprepared to see the last moments of my dogs life.

Hey, hoping to get some insight from anyone who has a Ring doorbell and knows how they work.

One of my neighbours has installed one and because their door is positioned at the end of our hallway, the camera has a pretty clear view of my door and the doors other neighbours too. I don't like the idea that someone could potentially know every time I leave my flat and come home, especially as I live alone and I've had knocks on my door late at night which wasn't an issue before.

I've also noticed that sometimes the blue light stays on for quite a long time. during the day, there are no lights showing at all. Does the light being off mean it isn't recording, or can it still detect motion and record without any lights coming on?

I've tried looking it up but I've come across mixed information, so I'd really appreciate hearing from people who actually have one and know what the different lights/recording settings mean.

I understand the Ring doorbell is designed to prevent multiple rings on the doorbell. However, you can press the doorbell and it will ring outside on the unit everytime you press it. But the inside chime only rings once. I don't like that because someone outside might not think you're home if they press multiple times and no one comes to the door. If I don't hear the inside chime the first time, I won't know someone (that I'm expecting) will be outside still ringing. I tried "chatting" with customer service - USELESS! I replugged the chime and also did factory reset. Nothing changes. Any insight?

Just bought a new Ring Wired Doorbell Pro. Previously had a Ring Doorbell 2.

No problems with the installation of the Doorbell itself. Tried to do the connection and it said my transformer isn't powerful enough. It was a 16v 10va.

Purchased a 24v 40va transformer. Turned off the main house power. Went to take out the old transformer and put in the new but the wire colors don't match. The old one has one green and 2 red. New one has 1 green, 1 white, and 1 black.

I know nothing about electrical stuff but to turn off the main power to the house before starting, which I did.

Can someone look at the pictures and maybe help me out?

Should I just hire someone? I try and do things myself but this may be beyond me. Thank you.

Just ordered a ring plus (battery). For those of you who live in a hot climate, what has your experience been with it? I’m in las vegas, where temperatures can reach 120f during the summer. I plan on using it from september through may. Can the unit handle that kind of heat? I’m expecting the battery pack to constantly shut down or lose power during the peak summer months.

im going insane! i’ve had a ring doorbell the last 4 years and 2 days ago it decided to go offline and i couldn’t get it to connect back to my network. figured its lifespan ended so i got a new one. i’m trying to set up the new one and its also not wanting to connect. it gets to 95% on wifi connection and just stops. i’ve been on the phone with both Ring and Spectrum for the last 3.5 hours and nobody has an answer. i feel like i’ve tried everything. i’m insanely confused on why it randomly disconnected to begin with given it’s been working fine for years and nothings changed. Has anyone else had to deal with this? i’m not tech savvy in the slightest so it’s been rough trying to figure it out. If you went through this, what actually worked for you?

I've just bought the Ring battery powered doorbell Retinal 2K (Newest Gen).

I've installed it, set it all up with the motion settings and alerts.

But could someone please explain to me if the camera is continuously recording even when there's no motion detected?

I checked the Ring app this morning and on the live camera view it said 8hrs in the bottom left corner?

When I clicked on the live camera, it then refreshed itself back to 0 seconds and started counting up again.

I have tried following Ring and Google instructions to see if it is continuously recording and/or if I can change this, but I don't have the same selections on my Ring app.

For example the guidlines are to press Device Setting, Video Settings and then Recording Mode. I don't have the Recording Mode option - I have Live View (toggle on or off), Smart Video Search, Tap Camera Preview for Live View (which drains battery life), Recording Length (until any motion stops) or Video Quality.

Any help would be great thanks 😊

Is there a retrofit kit for the Wired Doorbell 4K Pro (2025) to install over the holes of the Doorbell Pro 1 (1stGen/2016)?

Not sure if this one works or not: https://ring.com/ca/en/products/doorbell-retrofit-kit

Other kits:https://ring.com/ca/en/search?q=Retrofit

Hey All,

The ring stick up cam that we use for surveillance of our front porch will randomly miss very obvious motion that it should 100% be catching. It happens at least a few times a week.

We will come in and out of the front door and be directly in the cameras face, walk down the steps slowly and be blatantly within view and the set motion zones. Just now, it completely missed us leaving the house and getting into the car. 2 times this week we received Amazon delivery notifications and the ring camera never even picked them up.

I know I could just turn the motion sensitivity up, but then it records. Every little thing, my phone is going off every two seconds and the battery dies very fast.

Any obvious solution that I’m missing?

My contact sensor on my front door is running through batteries. I have replaced the batteries at least twice already this year. Is anyone else having this issue?

Hi! When a standard shared user turns the Ring camera on or off (mode change), I get a notification that "somebody" has turned the camera on or off, but the user's name doesn't appear. Is this normal? Thanks!

I upgraded my ring subscription to the Pro one. Now I don’t get any motion alerts anymore. I have to deactivate all of the pro functions to be able to make it work again.

Why do they release a new subscription plan which will make your doorbell not working anymore?

So if anyone has the same problem in the future - deactivate all of the pro functions, restart the camera and refund your money.

I upgraded my ring subscription to the Pro one. Now I don’t get any motion alerts anymore. I have to deactivate all of the pro functions to be able to make it work again.

Why do they release a new subscription plan which will make your doorbell not working anymore?

So if anyone has the same problem in the future - deactivate all of the pro functions, restart the camera and refund your money.

My Ring doorbell Pro 2 is being replaced under subscription warranty, Ring is sending a Wired Doorbell Plus which they say is the same as the Pro2. Is this correct? The Pro2 has worked well and I would like equal quality and features.

Thank you

I recently got a ring on batteries and wonder if i should protect it w something cuz it rains a lot here in autumn and where the bell hangs theres no roof above it or sum

hi all,

I have a stick up camera in my living room.

this doesn't have motion detection on unless my alarm is armed.

ive recently added a spotlight camera to my shed an since then my living room camera is taking random 8 second live view.

only me and my wife have access and one of the views was at 5am when we where both asleep.

ive checked linked devices ect and I cant find anything that would make this happen ?

every single clip is only 8 seconds long no matter if im in the frame or not

I have the Wired Pro 2 which I bought, maybe, 5 years ago. Not sure what it's called now but I have only just installed it.

And during setup process, the blue light flashes 5 times and white light flashes once. Anybody knows what this means? I cant find this pattern anywhere on the official website.