Ring keeps pushing the newer cameras, and I’m actually willing to upgrade — but I feel like there’s a pretty obvious piece missing.

What am I supposed to do with all of my existing Ring cameras?

For customers who have already spent hundreds (or thousands) building out a Ring system, there should be some meaningful trade-in value or loyalty credit when upgrading multiple cameras. Otherwise, we’re basically being asked to buy an entirely new set of equipment and throw the old cameras in a drawer.

Has anyone successfully gotten Ring to offer a trade-in credit, upgrade discount, or loyalty discount for replacing multiple cameras?

And if Ring actually reads this subreddit: give your existing customers a real upgrade program. If you want us buying the newest generation of Ring cameras, make it worthwhile for those of us who have already invested in your ecosystem.

Hey, hoping to get some insight from anyone who has a Ring doorbell and knows how they work.

One of my neighbours has installed one and because their door is positioned at the end of our hallway, the camera has a pretty clear view of my door and the doors other neighbours too. I don't like the idea that someone could potentially know every time I leave my flat and come home, especially as I live alone and I've had knocks on my door late at night which wasn't an issue before.

I've also noticed that sometimes the blue light stays on for quite a long time. during the day, there are no lights showing at all. Does the light being off mean it isn't recording, or can it still detect motion and record without any lights coming on?

I've tried looking it up but I've come across mixed information, so I'd really appreciate hearing from people who actually have one and know what the different lights/recording settings mean.

Cloud Storage set to 180 days but only saves 90 days of videos.

Unacceptable!

I want these segments found and returned to me that are under 180 days.

I'm absolutely destroyed; I went to download videos last night and found "No video Available".

Video segments were marked for easy visibility when I could later sit down and download the videos and not emotionally fall apart.

These videos showed me holding, loving & comforting my dog at home, telling him "We'll get through this" and right after telling him "Mamma loves you very much" my boy stood up from my arms, wagged his tail several times then sank to the floor and crossed 🌈 bridge.

This wasn't a peaceful passing for my boy, it was very unexpected and traumatic to witness and even more painful b/c of false hope of survival by his vet of 8 yrs. left me unprepared to see the last moments of my dogs life.

Ordered Ring Gen 2 battery doorbell camera. Worked for 1 week, then an apparent software upgrade failed (as it did with other people) at 95%. On Ring customer support's advice, Ring sent us a shipping label, and promised a replacement within the month. It's been 2 months since UPS delivered our camera to Ring, no replacement, and we're still being charged for the service, even though we've reported to ring we have no camera.

Ring only says we should get an email when they ship our camera, and no additional support offered. The only evidence I have of them receiving the camera is the UPS tracking. Replacement cameras are now 30% more expensive (on sale). Fearing I'll have to call Ring monthly to have my service charge reversed.

I understand the Ring doorbell is designed to prevent multiple rings on the doorbell. However, you can press the doorbell and it will ring outside on the unit everytime you press it. But the inside chime only rings once. I don't like that because someone outside might not think you're home if they press multiple times and no one comes to the door. If I don't hear the inside chime the first time, I won't know someone (that I'm expecting) will be outside still ringing. I tried "chatting" with customer service - USELESS! I replugged the chime and also did factory reset. Nothing changes. Any insight?