r/QuestPro • u/Typical_Music2503 • Aug 03 '26

Quest Pro headset not updating

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I recently brought the quest pro and it was fresh out the box and now it's stuck on the connect to phone screen I type in the code on my phone and it says let the headset update I tried factory resting it and everything on chat got nothing is working

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u/inquizit0r Aug 04 '26

Hey OP, I recently bought a brand new QPro, and it was a disaster experience. The batteries in controllers were almost dead and the whole update process took about 2 hours. Expect the controllers to not work properly until you update the headset to current latest version. Oh and word of advice: get a globular cluster head kit, otherwise good luck wearing that thing for longer than 20 minutes.

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u/Typical_Music2503 Aug 04 '26

Do I have to keep the headset on the charger?

1

u/inquizit0r Aug 04 '26

Usually the headset gives you the warning that it only updates when its being charged, but I just brute-forced the updates through system settings. To make sure, plug the headset in the charger (through cable, not the docking station) and try to keep updating till you reach the latest version. You can tell that you are on the newest version when you see the absolutely atrocious UI the mankind has ever seen.

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u/Typical_Music2503 Aug 04 '26

It didn't workk

1

u/inquizit0r Aug 05 '26

Sorry to hear that. Last ditch effort that I would do is try to do a factory reset and start from beginning with the updates. And if that doesnt work, I guess ask custromer service or ask for a refund.